Help recovering blog access

  • Author
    Posts
  • #983476

    mrfroasty
    Member

    I am helping a friend of mine who is a journalists writting on http://zanzibaryetu.wordpress.com (which now she can not access it anymore to post anything).

    It looks like password has been hijacked and email also changed.In my idea the only way to recover is create a new password via the database, password reset will send mails to the fack email i guess…

    Many thanks, any help will be highly appreciated.

    Remarks:
    I am not so sure if this is the right place to post, originall this was posted here, please move it to the right if needed.

    #983576

    jenia
    Member

    Hi, this is the right forum to post. Note that on WordPress.com it is not possible to reset the password via the database, however it is possible to reset the password, assuming the user has access to the original email, via this link: http://wordpress.com/wp-login.php?action=lostpassword

    Note that the address zanzibaryetu.wordpress.com was deleted via a name change tool, is it now zanzibarkwetu.wordpress.com. If your friend is trying to login using the username, they should try logging in using the original email address on the account and the password. If that does not work, they should try the password reset link mentioned above.

    #983587

    Hello jenia/mrfroasty,

    I have already posted my problem here: https://en.forums.wordpress.com/topic/i-cant-access-my-blog-dashboard?replies=4.

    But still I can’t access my blog even if i log in by using zanzibarkwetu.wordpress.com as username still receiving wrong username/password….even if resetting password i can’t get password reset link. So the hacker changed my blog and default email of my blog.

    Any help i would apprecite.
    Thanks

    #983594

    jenia
    Member

    Closing this thread since it’s a duplicate, please see the response in the original thread here: https://en.forums.wordpress.com/topic/i-cant-access-my-blog-dashboard

The topic ‘Help recovering blog access’ is closed to new replies.