How can a notification problem be correcte?

  • Author
    Posts
  • #959424

    One of my “followers”(email redacted)- is not receiving notifications when I post something new. He’s checked his spam folder, but the notification hasn’t been there either. Could you please see that this is corrected?
    Thanks
    Blog url: http://fromtheslowlane.wordpress.com/

    The blog I need help with is fromtheslowlane.wordpress.com.

    #959527

    timethief
    Member

    Hello there,
    This thread is flagged for Staff attention.

    #959534

    Thanks. I’ll let you know if there are problems in the future.

    #959545

    macmanx
    Staff

    As far as you know, is he the only one not receiving your posts via email?

    #959570

    Yes, as far as I know, that’s the case. I haven’t checked with everyone–should I do this?

    #959576

    macmanx
    Staff

    If you could please check with one or two more folks, that would be a big help. Thanks!

    #959592

    I have checked with 3 others, and they are receiving notification. Do I need to check further?

    #959596

    macmanx
    Staff

    No, that’s fine. I’ll focus on this individual’s subscription and see if I can find what’s up. I haven’t anything specific yet.

    #959602

    macmanx
    Staff

    Would you mind asking this individual if he ever unsubscribed from any WordPress.com emails?

    When you do so, you have the option to block all emails from WordPress.com.

    #959605

    I checked with him, and he has not ever unsubscribed. In fact, when he didn’t get notification of my latest post, he tried to subscribe again, thinking maybe something was wrong with his first subscription. He was informed that he would receive confirmation of this new subscription, but no e-mail ever came through.

    #959607

    macmanx
    Staff

    It sounds like his email provider is blocking emails from us then.

    Does he have another email that he could use?

    #959609

    Further question–would it be possible for you to unsubscribe him from your end and see what would happen if he started over again? Who knows–it’s just possible that he did unsubscribe by accident. Just a thought.

    #959610

    No, he doesn’t have another e-mail. Could we try unsubscribing and then subscribing again? And can you unsubscribe him from your end?

    #959613

    macmanx
    Staff

    Sure, would you please ask him to try again?

    #959619

    Yes, I’ll ask him to do this, and we’ll see what happens.

    #959625

    Sigh. He just subscribed again, but no confirmation e-mail from WordPress. He’ll check his spam tomorrow (that only shows up once a day). If your confirmation e-mail is in there, I’ll let you know. Otherwise, do we just assume it’s a problem with his e-mail provider?

    thanks for all your help!

    #959627

    macmanx
    Staff

    Yes, our emails are being sent, so either it’s being caught as spam, or the email provider is just blocking us.

    #959631

    Again, just want to say thanx for your help with this.

    #959635

    macmanx
    Staff

    You’re welcome!

    #959746

    Hurray! Your confirmation e-mail appeared this morning in the follower’s spam folder, and he has now asked his e-mail provider to allow mail from WordPress to come through. So hope this will continue to work.

    thanks again.

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