How can I log in when my login email is not recognized?

  • Author
    Posts
  • #958174

    paulkeew
    Member

    (I’m writing from my husband’s login.) How can I log in when my login email is not recognized? I have not logged in for a year, but I can still see my sight online. http://www.heatherkeew.wordpress.com
    Blog url: http://watchsong.wordpress.com/

    The blog I need help with is watchsong.wordpress.com.

    #958251

    timethief
    Member

    You will need Staff help. In order to help you get access to your blog Staff need one of the following things in order to correctly identify you as the blog owner:

    1. an email from the email address associated with the account or revealing what that associated email address was

    2. the wordpress.com API key for your account. This was included in your welcome email with a note to keep it safe. Please do not post the API key here.

    3. if you have purchased any upgrades for the blog a transaction number

    This thread is flagged for Staff attention.

    #958261

    paulkeew
    Member

    Do I post those as a reply to this thread or somewhere else for Staff help?

    #958267

    timethief
    Member

    Please just wait for Staff to enter the thread and assist you.

    #958270

    paulkeew
    Member

    Ok. Thanks!

    #958272

    timethief
    Member

    You’re welcome. :)

    #958356

    macmanx
    Staff

    Do you have access to either of those three items? If so, which ones?

    #958358

    paulkeew
    Member

    I believe only the first one: an email from the email address associated with the account or revealing what that associated email address was.

    #958359

    paulkeew
    Member

    Do you need me to forward it to you?

    #958363

    macmanx
    Staff

    That particular email address is adm[…] (at) sgblue.com

    Does that sound like something you have access to?

    If so, I’ll send an email over to it and you can reply to confirm ownership.

    #958364

    paulkeew
    Member

    I believe that is the email of the guy who originally set up my wordpress site. But I would log in with my own personal email. If you send the email to him, however, I can contact him and we can figure it out.

    Once I can log in again, can I change the “ownership email” to my own?

    #958365

    macmanx
    Staff

    That’s the only user on the blog, so I’m not sure how you were able to log in with something else.

    Since you have his email address, I recommend getting in touch with him.

    He can transfer the blog to your current account following this guide: http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

    #958366

    paulkeew
    Member

    Ok. We’ll give it a try. Thanks much!

    #958370

    macmanx
    Staff

    You’re welcome!

    #958382

    paulkeew
    Member

    Come to find out that the email adm[…] (at) sgblue.com belongs to a client of my former webmaster. He is baffled as to why that is the email associated with my WordPress account.

    I have an email from WP for the requested administration email address change to my current address. I’m not sure what went wrong after that.

    Is there an easier way to fix this? Would it help if you knew the email address that was supposed to become the new admin address?

    #958383

    timethief
    Member

    @paulkeew
    When we register a username account here we provide an email address and that email address is our unique identifier. http://en.support.wordpress.com/email-address/

    #958384

    paulkeew
    Member

    @timethief
    I see. So the email address macmanx gave me is the key to recovering the blog. Well, then I guess we will keep trying to crack this open. Thanks again!

The topic ‘How can I log in when my login email is not recognized?’ is closed to new replies.