How could my WordPress site and admin access disappear without any notification to me?

  • Author
    Posts
  • #3313554

    mgaudian
    Member

    My site is taken down and there was no notification at all that there was an issue?

    #3313588

    Hi there,

    What is your site URL? I do not see any sites under the account you are contacting us from. I’d be happy to look into this for you. Let me know.

    Thanks,

    #3313611

    mgaudian
    Member

    Thank you!! I am quite alarmed. The url is http://www.chartwellriskadvisors.com
    Here is the url I was given originally for the site and WP admin:

    Website URL : http://35.165.74.32/
    Admin URL: http://35.165.74.32/wp-admin

    In March I set up a gravatar and it took me to the WordPress site and I logged in using the same email as my site used – I can’t imagine that overwrote anything.

    I really need to recover the site quickly and not sure what to do.

    #3313664

    macmanx
    Staff

    That is a self-hosted WordPress.org blog, which we really can’t help with here.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities: http://support.wordpress.com/com-vs-org/

    In this case, I recommend reaching out to your hosting provider, who appears to be https://www.networksolutions.com/contact/index.jsp

    #3313698

    mgaudian
    Member

    Thanks but I own the domain through Network Solutions but they did not host.

    Are you saying that my domain was through WordPress.org??

    I spent an hour on the phone with AWS and they cannot find record of hosting, which makes no sense because that is how it was set up.

    Thank you for your help

    #3313770

    kokkieh
    Staff

    The site was using the open source WordPress software found on WordPress.org. But it wasn’t “through” WordPress.org, as WordPress.org is not a hosting provider.

    Based on historic DNS info I can find for your domain, your hosting provider since at least February 2017 has been Amazon:

    https://securitytrails.com/domain/chartwellriskadvisors.com/history/a

    #3313886

    mgaudian
    Member

    Thank you! I have called AWS twice and they say they can’t find any records so pretty frustrated. I will show them this information.

    Any other suggestions?

    Mark

    #3313955

    fstat
    Staff

    Hi there,

    I dug a bit deeper and it looks like your hosting provider was Network Solutions. You can try contacting them.

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