How do I fix repeated freezing and other (new) problems?

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  • #666603

    In the past 48 hours, several things are failing:
    1) While writing a post, I can no longer access the font palette to select my font or change the font size. (I’m working on a Mac, and I used to be able to access this with a right-click in the body of the post)
    2) WordPress has repeatedly frozen when I’ve attempted to save a draft, and
    3) has repeatedly (but not invariably) failed to let me see a preview when I’ve clicked on preview

    I generally use safari as my browser, but have tried chrome and firefox and the same problems remain, so it seems to be a WordPress issue.
    Blog url: http://hearingtheheartbeat.wordpress.com/

    #666706

    Oh. . . now it won’t let me publish a post either. . .

    #666832

    macmanx
    Staff

    Are you having trouble with any other sites besides WordPress?

    Also, do you see any errors messages, does it stop working, go to a white screen, etc?

    #666851

    No trouble with other sites.
    No error messages. No white screen. When I click on either the “save draft” or the “publish” button, the little thingy that goes round and round to tell you something is in process just keeps going round and round until I close the page. It did eventually let me publish a post yesterday, but I never could (and still can’t) either access the font palette to select font or font size, or get the usual spaces between my paragraphs.

    #666857

    macmanx
    Staff

    It sounds like there may be more of a network issue going on.

    Would you please try resetting your router and/or modem?

    If that doesn’t help, would you please try temporarily disabling your firewall or any third-party security software?

    #666875

    I’ve reset my router and temporarily disabled any firewall and security software. I still can’t either find the font palette to select font and size, or successfully save a draft of a post. Still no trouble with any other sites besides WordPress.

    #666881

    macmanx
    Staff

    And you get the same results with Chrome, Safari, and Firefox on your computer, but not with a second computer on the same network?

    #666895

    I get the same results with Chrome, Safari and Firefox on my computer, and with a different Mac on a different network, but I seem to be able to save draft and preview okay on a pc on my same network (there doesn’t seem to be an easy option to change font and size on the pc like there is on the mac, so I can’t tell if that feature would have worked on the pc or not). Having tried these various options, it seems to be a problem between WordPress and the Mac regardless of the specific computer or system. I have been using WordPress on the Mac for at least six months and have never had any problems until this week so I wonder if WordPress recently did an upgrade or something that has changed things?

    #666898

    macmanx
    Staff

    Actually, I’d have to say that at least 90% of us, including myself, use Macs.

    I’m unable to reproduce the issue on my computer, under either Safari, Chrome, or Firefox.

    It sounds unlikely, but would you please make sure that you have javaScript enabled on your browsers?

    http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=23852

    #666904

    Hmmm. . . very strange.

    Yes, Javascript is enabled.

    #666908

    macmanx
    Staff

    Can you please try clearing your browser’s cache and cookies?

    http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    #666924

    I’ve done this. At least the paragraph spacing issues are resolved now. The font palette is still not there, and I’m still often unable to save draft or preview or publish, though after multiple tries I’ve been able to publish a new post. I spoke with someone at the Apple Genius Bar today, who said he’s seen three other people with problems with the font palette disappearing since the most recent safari upgrade on July 20th. Apparently they’re working to resolve the issue. Doesn’t explain to me why I’ve had the same problems on Chrome and Firefox, though. . . .

    #666935

    macmanx
    Staff

    The font palette is actually a system-wide service, and it’s the service itself which is broken, which is why it doesn’t work in the other browser.

    Do you have a way that you can test how your blog performs, as far as saving and previewing is concerned, on a network outside of your home, like a friend’s house, library, coffee shop, etc?

    #666936

    I checked it on a different computer and network at the apple store and it had the same problems with saving and previewing.

    #666937

    macmanx
    Staff

    Hm, ok that’s really strange. Do you currently have this one saved as a draft? If so, what’s the title?

    #666938

    Not sure which one you mean. The most recent one that I published (where I was able to get the spacing more or less right, but still had trouble with saving/previewing/publishing is this one:
    http://hearingtheheartbeat.com/2011/08/01/when-god-seems-silent-a-question-that-helps-me-hear/

    The previous one where all the issues originally showed up, and I still haven’t been able to fix the spacing is:
    http://hearingtheheartbeat.com/2011/07/26/1224/

    And here’s one that’s just saved as a draft but not published yet (can you access it if it’s not published?)
    http://hearingtheheartbeat.com/?p=1246&preview=true

    #666939

    macmanx
    Staff

    I can access your Drafts if they aren’t published to try an reproduce the issue, but I’ll need to actually know the title of the draft rather than the link.

    #666940

    Okay, here’s one in process. It’s called “Slave or servant.” It let me preview it initially (sometimes does). Then it let me save a draft, though it took a while. Now it won’t let me preview again.

    #666942

    macmanx
    Staff

    I tried saving and previewing multiple times and just did not see problem. :(

    Do you have any other computers that you could check may? Maybe it’s specific to some configuration on your own computer.

    #666943

    This is very strange. When I tried a couple of days ago, I was having the same problems on another Mac as well as my old pc. I’ve tried my old pc again just now, and it all seems to work fine, though I still can’t reliably save or preview on my Mac.

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