Hi, I appreciate the short amount of time that has passed since my last post, and wasn't complaining at all about this. I just know that generally the response time is pretty fast here and can see that previous posts of this kind of nature have gone without a response (it's obviously a bit of a tricky issue) so I wanted to know what other options I have for support.
I really just wanted to know if there were other services, i.e. an email address or phone number, that would put me in contact with a support team member?
I can see you're exceptionally helpful on this forum so I think this must be down to some confusion - apologies for my part, I must be more specific!