How do I get support on WordPress?

  • Author
    Posts
  • #1037759

    bikernz
    Member

    I posted a question more than a week ago. No response. I can’t find any place on the site to post a support request that doesn’t dump me back in the forums. How does this work? Is there any real support?

    The blog I need help with is bikernz.wordpress.com.

    #1037838

    babso2you
    Member

    https://en.forums.wordpress.com/forum/support

    Also look for the happiness engineers and do not forget to use the tags.

    #1037839

    timethief
    Member

    Hi there,
    I located your original thread and flagged it for Staff assistance. https://en.forums.wordpress.com/topic/how-do-i-get-the-captions-from-aperture-to-appear-correctly?replies=2#post-1036221

    This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. Volunteers answer most questions and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention.

    There is no phone support here. If you have purchased an upgrade then you can contact Staff directly using this link http://en.support.wordpress.com/contact/ If you have not purchased an upgrade then you what you need help with into a forum thread.

    I have flagged this thread for closure because Staff have a backlog. They deal with the support threads and tickets with the earliest dates first. So if we contact them more than once on the same issue the date moves forward and it takes longer to get help.

    #1037840

    timethief
    Member

    @babso2you
    Unless one has purchased an upgrade clicking that link simply becomes a loop right back to this forum.

    #1037852

    bikernz
    Member

    Thank you ‘timethief’ for your explanation and assistance.

    #1037865

    timethief
    Member

    You’re welcome and I’m so sorry you have had to wait this long for help.

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