How do I get to wordpress chat help?

  • Author
    Posts
  • #1004104

    homesickchef
    Member

    Once it was on the bottom of my screen now it is gone and I cannot find it. Thanks

    The blog I need help with is thehomesickchef.com.

    #1004293

    timethief
    Member

    There is no chat support here and there is no phone support. Volunteers and Staff work cooperatively on this peer support forum. Bloggers post their support issues into threads and in most cases Volunteers help them resolve those issues. When Staff assistance is required threads are flagged for Staff attention.

    We are here to help. Please state what you need help with.

    #1004329

    homesickchef
    Member

    That is very strange. I had a live chat with someone named Karim and I even received A “Rate your support experience. Thanks for you help!

    #1004330

    timethief
    Member

    Well, I have been here for over 6 years and I’m not aware of any support being offered by chatlines or by phone.

    #1004331

    timethief
    Member

    Setting that aside, what exactly is it that you need help with please?

    #1004389

    timethief, just today I’ve had a chat box open at the bottom right of my screen with a name of deborah. I typed my question and a return response with a wordpress address appeared with the answer I was looking for. Ghost in the machine??

    #1004390

    macmanx
    Staff

    We do offer chat support, but we are limiting it by only showing it to a percentage of users on a percentage of pages.

    If you need help and don’t see the option, you can always ask via http://en.support.wordpress.com/contact/

    #1004391

    timethief
    Member

    @macmanx
    Exactly where would I look to see if chat support is available to me please?

    #1004392

    macmanx
    Staff

    You definitely won’t see it. Currently, it’s limited to only a percentage of users who have signed up in the past 14 days.

    #1004393

    timethief
    Member

    Okay and thanks for the reply.

    #1004394

    macmanx
    Staff

    You’re welcome!

    #1004395

    1tess
    Moderator Emeritus

    Interesting. Will this become a more widespread option?

    #1004396

    raincoaster
    Member

    Well, there goes my “pay by the minute phone and chat support” business model. Curse that kid Matt, always one step ahead of me!

    #1004397

    macmanx
    Staff

    Interesting. Will this become a more widespread option?

    Possibly. As we hire more qualified Happiness Engineers, we’ll probably increase the percentage, but I imagine that it will still be restricted to users who have signed up in the past 14 days.

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