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How do I receive a refund for a subscription renewal I did not authorize>

  1. I need a refund for a subscription renewal that I didn't authorize and was unaware of.
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  2. thistimethisspace

    When you purchase any upgrade other than a premium theme which is the only one time purchase, then you purchase a subscription.

    You can disable auto-renew Dashboard > Store > My Upgrades > Disable auto-renew
    You can also request a refund

  3. Hi thanks for your reply. I've tried all that you suggested but cannot get in contact with anyone from customer service. I am very dissatisfied with the service or better yet lack of service I've received.

  4. This thread is flagged for Staff support. If you would like to take them to task for the lack of service you have received you can do that when they respond to your issue in this thread. To subscribe to the thread note the RSS icon in the sidebar of the thread.

  5. P.S. I'm the same Volunteer logged in under my other username account.

  6. It looks like you enabled auto-renew when you initially purchased this.

    I have canceled and refunded it as requested.

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