How do I receive a refund for a subscription renewal I did not authorize>

  • Author
    Posts
  • #1014913

    melthree
    Member

    I need a refund for a subscription renewal that I didn’t authorize and was unaware of.
    Blog url: http://melthree.wordpress.com/

    The blog I need help with is melthree.wordpress.com.

    #1015068

    When you purchase any upgrade other than a premium theme which is the only one time purchase, then you purchase a subscription.

    You can disable auto-renew Dashboard > Store > My Upgrades > Disable auto-renew
    You can also request a refund http://en.support.wordpress.com/upgrades/#refunds

    #1015073

    melthree
    Member

    Hi thanks for your reply. I’ve tried all that you suggested but cannot get in contact with anyone from customer service. I am very dissatisfied with the service or better yet lack of service I’ve received.

    #1015075

    timethief
    Member

    This thread is flagged for Staff support. If you would like to take them to task for the lack of service you have received you can do that when they respond to your issue in this thread. To subscribe to the thread note the RSS icon in the sidebar of the thread.

    #1015076

    timethief
    Member

    P.S. I’m the same Volunteer logged in under my other username account.

    #1015092

    macmanx
    Staff

    It looks like you enabled auto-renew when you initially purchased this.

    I have canceled and refunded it as requested.

The topic ‘How do I receive a refund for a subscription renewal I did not authorize>’ is closed to new replies.