How do I reset a stuck import?

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  • #1436325

    gatsbygirl10
    Member

    I tried importing an .xml file, but received an email saying the import failed, however the import page still says processing so I can’t try to do it again. Is there a way to bypass this and start over? My other imports worked fine, so I just need the import page to allow me to try this one again. Thank you!

    The blog I need help with is uloveny.wordpress.com.

    #1436419

    auxclass
    Member

    The staff can reset the importer for you

    I have flagged this for the staff to help

    To help the staff – what is the blog you are importing into?

    #1436422

    gatsbygirl10
    Member

    Great! I’m using the WordPress importer since the files are from Xanga–if that helps. Blog is same as listed above.

    Thanks so much, auxclass!!

    #1436435

    jackiedana
    Member

    I have manually reset your import for you. You should be able to try it again now.

    For additional instructions on how to do a Xanga import, please see:
    http://en.support.wordpress.com/import/import-from-xanga/

    Note that you must open the .zip export folder you get from Xanga and import ALL of the files included in the .zip folder individually.

    #1436439

    gatsbygirl10
    Member

    Thank you!!

    #1436445

    jackiedana
    Member

    You’re very welcome!

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