This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. Volunteers answer most questions and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention.
There is no phone support here. Everyone answering questions here is a human being. As far as I know none of us suffer from nomophobia ie. the fear of not being able to have mobile access AKA smartphone addiction.
On the bottom of your Admin page you will find a link to the Learn WordPress.com blogging Tutorial prepared by Staff. http://learn.wordpress.com/
The support documentation is all found at the Support link http://en.support.wordpress.com which is also on the bottom of your Admin page.
If you cannot work from those written instructions then please post exactly what you need help with here as the reason we are here is to help.