How do I stop text messages when "click here" link doesn't work?

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  • #1099227

    Unable to stop text messaging to a disconnected phone and the provided “click here” link alternative doesn’t work.

    The blog I need help with is myexperiencewithfibro.wordpress.com.

    #1099467

    kathrynwp
    Staff

    Could you please explain in more detail what you’re trying to do and how it relates to WordPress so I can investigate? Thanks very much!

    #1099495

    The mobile number I have listed for texting on my WP blog is disconnected. I need to change it to my new number, but I can’t list a new one without removing the old one. Obviously, I can’t send the STOP text since I don’t have access to that number. The link that is listed as an alternative to sending the text does not work.

    I would like to know if there is any other way to have that number changed or removed from my account. Just in case, here is the number I want to remove: [phone number redacted], my username is talltalesbycari and the blog is myexperiencewithfibro

    Thank you Katherine!
    Cari Morgan

    #1099522

    kathrynwp
    Staff

    You should be able to remove this number under Settings > Text Messaging – by clicking on the words “click here” in this sentence:

    To stop Text Messaging, click here or text STOP to 77377 (PRESS).

    http://myexperiencewithfibro.wordpress.com/wp-admin/options-general.php?page=sms-shortcode

    Please let me know if you need further help.

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