How do I transfer my blog followers to new self-hosted site?

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  • #999797

    I’ve transferred my blog from musicaltorontodotorg.wordpress.com to musicaltoronto.org, but lost all of my followers in the process.
    Can you tell me what I should do to transfer these people over?
    Thank you very much.
    John
    Blog url: http://musicaltorontodotorg.wordpress.com/

    The blog I need help with is musicaltorontodotorg.wordpress.com.

    #999976

    Hi John,

    First, you’ll need to install and activate the Jetpack plugin, including connecting it with your WordPress.com account.

    We can only transfer email subscribers from your WordPress.com blog to your self–hosted blog since the rest of your WP.com followers are following your blog through Reader.

    (They can follow your self–hosted blog through WordPress.com Reader by clicking Edit List next to Blogs I Follow.)

    If you’d like us to proceed transferring the email subscribers from your old site to new site, please reply to this forum thread after you’ve connected Jetpack with your WordPress.com account.

    You can view the number of Email Followers that will be transferred on your Stats page by clicking the Blog link under Totals, Followers & Shares.

    #1000050

    Jetpack is installed and running on the new site. Thanks.

    #1000063

    macmanx
    Staff

    I don’t see any Jetpack connections on your account. Did you connect Jetpack to a WordPress.com account?

    If so, which username did you connect it to?

    #1000079

    Jetpack is at the new location. I need to connect it to my old one, as well?

    #1000080

    macmanx
    Staff

    Yes, you’ll need to install, activate, and connect Jetpack to your WordPress.com account.

    #1000088

    I have no idea how to do that (my designer did it on the new site).

    #1000100

    macmanx
    Staff

    You’ll first need to install the Jetpack plugin from http://jetpack.me/ and activate it via the Plugins section of your self-hosted blog’s Dashboard.

    Once activated, the connection prompt will appear.

    #1000108

    I now have downloaded Jetpack onto my computer’s desktop, but don;t know what to do with it.
    Jetpack is running on my new blog (musicaltoronto.org), but I don’t want to deactivate it, because it’s live.
    I don’t have a “plugins” menu item on the dashboard of my old blog.
    What should I do next?

    #1000118

    Hi Mac,
    I appreciate the help, but I have to step out for a couple of hours.
    Is there someone I can speak to live when I return?
    Thanks!

    #1000119

    macmanx
    Staff

    The Plugin needs to be installed and active on musicaltoronto.org, not your WordPress.com blog (which you can’t install plugins on anyway).

    I took a look at http://www.musicaltoronto.org/ and Jetpack has not yet been installed.

    To install the plugin, go to the Plugins -> Add New section of that blog’s Dashboard, and search for Jetpack. The first result should be “Jetpack by WordPress.com” and there will be an “Install Now” link below that.

    Click that to install Jetpack, once installed you will be prompted to activate it, so do that. Once activated, you’ll be prompted to connect it.

    #1000120

    macmanx
    Staff

    Once you have connected it to your musicaltoronto WordPress.com account, please let us know and we’ll transfer your subscribers.

    #1000126

    As I’ve already said, it’s installed and activated (and has been for two weeks). How do I prove to you that this is the case?

    #1000136

    macmanx
    Staff

    Oh, I apologize, I made a typo when looking for the files, which made it seem to me like it was not installed.

    Ok, in the Plugins section of the Dashboard at http://www.musicaltoronto.org/ you should see Jetpack listed there. Is Jetpack’s row grayed out with the word “Activate” under it, or does it have a white background with the word “Deactivate” under it.

    If you see “Activate” under it, click that to activate the plugin and then follow the connection prompt to connect it to your musicaltoronto WordPress.com account.

    If you see “Deactivate” under it, try heading to the Jetpack section of your blog’s Dashboard to find the connection prompt. If you can’t find a Jetpack section in your blog’s Dashboard, it is most definitely not active.

    #1000187

    There is a Jetpack section in my dashboard. In the green section at the top of the main Jetpack window, it says Connected to wordpress.com. If I move my curser over tis area, it gives me the option of disconnecting.
    As I mentioned several queries ago, I’m nervous about disconnecting, because the site is live.

    #1000188

    macmanx
    Staff

    I don’t see any trace of the site connected here via Jetpack, which means that your designer must have connected it to his account, and connected it with the temporary URL too.

    This won’t work correctly anyway, so I recommend disconnecting it, then reconnecting it to your musicaltoronto WordPress.com account.

    #1000193

    OK. What sort of information should I have handy when I try to reconnect?

    #1000197

    I’ve disconnected and reconnected Jetpack to musicaltoronto.org

    #1000198

    macmanx
    Staff

    Perfect, I see it connected to your account and have transferred your subscribers as requested.

    Please let us know if you need any further assistance!

    #1000200

    Your help is much appreciated. Thanks very much.

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