How long till dashboard & statistics work again?

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  • #883368

    Are you back?

    #883369

    macmanx
    Staff

    Wayne, the automated system feels that you are a spammer.

    Please bear with it, as I un-spam each of your posts here, it will eventually learn.

    #883370

    trying to be patient

    Thanks

    Wayne

    #883371

    MacMan,

    For six months I have been patient.

    How much longer do I need to wait?

    Slowness is TERRIBLE. Yes, we got it sub-6 seconds some of the time. But, that is terrible.

    I cannot post to support threads ….

    I cannot GET SUPPORT …..

    What do I need to do?

    #883372

    Now the clean install of firefox, with NO security enabled is running slow …..

    MacMan, you guys are having problems.

    How long until I can get support?

    My year is about up, and I am thinking about whether or not it is worth it …. This is my 3rd blog, I can build another. Second well performing blog.

    Wayne

    #883373

    macmanx
    Staff

    For a system as complex as this, 6 seconds to load the whole Dashboard is pretty normal, and to be honest not that much time at all.

    Keep in mind that there are 36 million users here, and some random bits of slowness is normal. When things get around 15 to 30 seconds to load the complete Dashboard, that’s a big problem. 6 seconds really isn’t.

    #883374

    MacMan,

    If you would, take a look at my daily and monthly stats. That is all, pure, blogging work. Do, you notice the recent crash?

    I appreciate your patience in this. And I hope you appreciate my patience. This has been going on for SIX MONTHS at least.

    46 million users is complex for your systems engineers? I have people who can help your guys make it easy.

    But, we still have need to answer:

    1. HOW LONG TILL YOU FIX YOUR SPAM BOTS MARKING ME AS A SPAMMER ….

    2. WHY EVERYTHING IS SO SLOW.

    FIREFOX JUST TOOK 40+ SECONDS TO TRY TO LOAD STATISTICS, then I said, well what about if I click on MONTHS. 2 to 3 seconds. Not too bad. Then I clicked back on DAYS. 2 seconds … not bad.

    What is CONSISTENTLY locking up your first load? This is not RANDOM. This is regular.

    And several other bloggers have commented on your forums, and on my blog about this over the last 6 months.

    KEEP IN MIND I HAVE GIVEN YOU HUNDREDS OF HOURS OF testing services …..

    ;)

    I have not had a single month of TRUE hosted blogging services since I contracted with your company.

    I am a BLOGGER. I do VERY good at that, I have the heuristics to prove it. And those same heuristics show consistent problems with my account.

    You told me that was because your company has targeted ME as a ‘spammer.’ I have never spammed. I don’t even harass. I do leave testy comments when someone else is rude and testy.

    Who doesn’t?

    And after MONTHS OF terrible problems EVEN POSTING ON HELP FORUMS, yes I probably have hurt some feelings.

    But, I have reported the SAME ISSUES. From different domains, users, blogs, countries, OS’s, browsers, etc …..

    And then things will clear up for awhile. And then they come to an abrupt stop again ….

    THIS HAS COST ME TIME, MONEY, AND READERSHIP …..

    I should now have consistently 100 reader visits per day. I don’t think your heuristics work on unique visitors like MySpace did, and I will get Google heuristics for my blog soon.

    Right now? I do not have the time.

    I need the problems fixed.

    To be honest?

    The timeout issues and slowness by themselves is MUCH MORE LIVEABLE than the ‘spammer’ problem.

    MacMan, LOOK AT MY MONTHLY stats again, if you would.

    December drop, I was sick, the ‘beast’ usually kills me that time of year.

    Even fighting your automated spam bot fighting me, I am growing this blog 25% to 75% per MONTH.

    How many bloggers do you have with that ability?

    Isn’t this the ‘premier’ blogging platform?

    Thanks again,

    Wayne

    PS

    1. I want “Get out of jail free” immunity from your spam bots WHEN needed. This has been crazy.

    And I know someone can grant that.

    Because your software should mark these three users as spammers much more often than I have been marked – because they all three have more activity: raincoaster, timethief, and yourself.

    2. And I want some encouragement to make up for lost growth – seriously lost growth.

    From what you are telling me, your spam bots have cost me 200% to 400(+)% growth ….. as you saw in my monthlies, I was able to maintain a 75% growth per month, WHEN your spam bots were NOT attacking my account ….. fighting for 25% growth against your spam machine has been CRAZY …..

    Again thank you for your patience as we get this fixed.

    Wayne

    #883375

    PS,

    I THINK YOUR SPAM VIRUS IS MARKING ME AS SPAM AGAIN …..

    I am trying to be patient …. but your system is trying me ….

    #883376

    MacMan,

    I just tried to update this in FireFox ….

    Can we FIX SOMETHINGS? A programming loop opened up to force me from the page, I had to kill firefox from activity monitor.

    How long until I can comment again?

    How long until Mac users can blog with Safari?

    How long to I have to be patient?

    I would like my next year reimbursed to me in return for my patience.

    How do I get out of wordpress’ penalty box, and how do you keep me out?

    thanks

    Wayne

    #883377

    MacMan

    Any ideas?

    SIX more months?

    Here is an idea, post to the internal support blog (or whatever you guys use) and write, “This guy got attacked by our software, and our software won’t let him post comments on most blogs, he cannot post support questions.

    And when he posts to the ONLY thread left in support, I have to go back and mark that as not spam.

    BUT, his comments are only visible if you know how to go directly to that post.

    Weird?

    I would think that his lawyers might be building up a lawsuit for our having seriously infringed upon his right to free speech.

    Heck! After six months of his regularly notifying us of our problem, he might have a big case.

    Can we fix our software to not attack him?”

    What do you think?

    Wayne

    #883378

    MacMan,

    It is slow in Firefox and Safari ….. OTHER people’s blogs load up in over 30 seconds …..

    I have been telling you for SIX months, this is more than just your spammer program attacking little ole me.

    SIX months, do we have an ETA?

    #883379

    MacMan????

    HELP?

    #883380

    macmanx
    Staff

    There is no attack going on here, the anti-spam system is a learning engine, and as we teach it to not identify you as a spammer, it will improve.

    I am sorry that you have been experiencing slowness here, but you appear to be the only user here having such difficulty.

    All that I can suggest is there may be some congestion on your end, perhaps your ISP, router, or some security software.

    As the issue cannot be reproduced by us or any other user, there is really nothing more we can do.

    As for being marked as a spammer, it shouldn’t be long now before the system no longer recognizes you as a spammer.

    #883381

    MacManx

    Do you even read YOUR blog?

    1. I reported this the first time SIX MONTHS AGO.

    As long as YOUR VIRUS has me on your ‘watched list’ I can grow my blog 40% a month.

    The old fashioned way, I blog and read other blogs.

    But, when I went stellar, your software let me get to a 75% growth one month, and then cut me off at the legs.

    AND YOUR VIRUS CUT ME GROWTH 65%. From +75% to – 65%.

    2. You YOURSELF have personally known of my problem for about a week.

    Have internals done anything? Are the internal engineers aware of what their VIRUS is doing?

    3. Your company has been aware of this for SIX MONTHS.

    Is sales aware of the problem? Has sales recommended an offer?

    4. I have spend a LOT of my time on YOUR problem.

    5. THE SLOWNESS is NOT ON MY END.

    This page never has a ‘problem’ loading: http://wordpress.com/#!/fresh/

    It is ONE OF THE FATEST pages I visit.

    6. The SLOWNESS IS TWO FOLD:

    One your SECURITY SOFTWARE, you know, YOUR VIRUS, is attacking me, AND YOUR GREED basis in programming is causing you problems.

    I blogged on this.

    I HAVE NEVER HAD ADS.

    So, ‘ADS’ cannot slow me down. But, to fix EVERYONE’S problems about slowness, the slowness you keep trying to tell me IS NOT HAPPENING, and IS, is to turn off adblocking software.

    YOUR AD level on YOUR ENTERPRISE system is having issues. I do not know what your system is looking for, but that level of loading, the FIRST LEVEL, often has problems loading.

    The other problem with slownes which I am not sure what it is caused by is the STATISTICS THEMSELVES.

    My gut tells me that since YOU SWITCHED EVERYONE to that page to GAIN PAGE CLICKS

    Isn’t using automated software to generate more page clicks one of the things YOUR VIRUS looks for to brand someone a spammer?

    Just saying.

    Since you moved everyone, you have a bottlekneck that has not been addressed …..

    BECAUSE YOU USE MY COMPUTER TO GENERATE THE GRAPH …. am I right?

    So, all you are trying to pass to me is DATA. What? 10k? Is that graph more than 10K?

    It is one of the last objects to load, and when it takes a long time, it takes forever.

    But, if I click on MONTHLY, and then on daily, I sometimes outsmart your bottlekneck.

    THIS IS CALLED TESTING.

    At least it used to be.

    WHAT IS MY ETA?

    When will third tier hear about this? Because they have to decide to send it to the internals team …..

    SIX MORE MONTHS?

    You will have 10 more bugs in your software by then.

    Wayne

    #883382

    PS,

    My alternate account loads stats in seconds …. about 1.5

    ;)

    Again, testing. You know, the stuff your guys cannot duplicate?

    Wayne

    #883383

    macmanx
    Staff

    Do you even read YOUR blog?

    Yes, of course I do. Why do you ask?

    As long as YOUR VIRUS has me on your ‘watched list’ I can grow my blog 40% a month.

    It’s not a virus, it’s an anti-spam system. It only affects the forums here, it does not affect your blog or its growth.

    You YOURSELF have personally known of my problem for about a week. Are the internal engineers aware of what their VIRUS is doing?

    The anti-spam system is a learning engine. As stated, it will learn that you are not a spammer shortly.

    Your company has been aware of this for SIX MONTHS.

    If you are referring to the slowness, I am aware that you yourself are having a problem. Neither myself, nor any of my co-workers have experienced such slowness. The problem is apparently on your end, and we cannot fix that.

    But, to fix EVERYONE’S problems about slowness, the slowness you keep trying to tell me IS NOT HAPPENING, and IS, is to turn off adblocking software.

    That is because the people I suggested that to were experiencing a problem with AdBlock erroneously blocking our JavaScript resources (not ads). As I have said, your slowness is unique to you.

    When will third tier hear about this? Because they have to decide to send it to the internals team

    We have all heard about this. We cannot duplicate your issue as it is entirely on your end and unique to your network connection, computer, or other setup factors which we have no control over.

    My alternate account loads stats in seconds …. about 1.5

    The stats for luvsiesous2000 just loaded me in 0.8 seconds, which has pretty much been the average for everyone else, though a bit quicker today in fact. thewordpressghost has much less stats data to load, so it could potentially load quicker depending on your browser/computer setup. It loaded in 0.5 seconds for me.

    #883384

    If third tier was involved, then someone would email me ….

    At least once in six months that they had researched what they could and could not find it.

    Would I please give more info.

    I know I would, if I was in your meetings.

    Regards

    Wayne

    #883385

    Who is ‘thewordpressghost’?

    #883386

    macmanx
    Staff

    We don’t have tiers, just us and the developers. We are handling support through this thread, and as stated cannot help you with this slowness that is occurring on your end. That fact won’t change no matter who is contacting you or how they contact you.

    Sorry, I assumed that thewordpressghost was your alternate account due to several similarities in our system.

    #883387

    And I thought you were finally reading logs …..

    Like an engineer would? Like a test would?

    I switched boxes, cold reboot.

    My alternate account did load faster on the slower box than did luvsiesous on my faster box.

    Side beside …. if you really tell me that is because you load a new virtual machine every time I connect and that is just life at wordpress, I will tell you that joomla is definitely the way to go.

    You guys have had a serious issue in your software platform for SIX months.

    Across OS’s, browsers, accounts, etc …. but it definitely hits my luvsiesous account more than my test account.

    You say that is not because your virus has targeted me as a spammer, but I find that difficult to believe.

    Would you like the engineer’s appraisal?

    It has taken SIX MONTHS to begin trouble shooting ….

    You honestly are where (& when) you should have been six months ago.

    And I think that the reason my accounts are performing better is much simpler than you realize.

    People have been leaving wordpress …. your number of bloggers was down today over yesterday – wasn’t it?

    Mac? you seem like a nice guy in a support position where you do not have the power to fix things.

    I can appreciate that.

    But, six months is CRAZY. I realize that it has only been about six weeks total for you. And only about 5 days where you have had a chance to think about it all.

    But, on my end, it has been six months.

    If you really tried to look at my account, you looked at some of my old blogs complaining about this.

    ;)

    Right, that would have shown up on my page hits …. so maybe you didn’t.

    We need internals on this.

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