How to contact management to fix glitches?

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  • #1482086

    I have 43 followers, but the little ‘followers box’ that pops up on the page has no followers. In the five years I have had this blog, only for a few weeks has there ever been a number in the ‘followers box’ (earlier this year – at that time it said: 33) I never bothered to pursue this, because it wasn’t all that important to me. However, now I’m being told that people have left comments I have never received. How can I contact a real person at WordPress to get to the bottom of these glitches.

    The blog I need help with is searchingforfernando.wordpress.com.

    #1482160

    raincoaster
    Member

    Have you looked in the Comments folder to see if they got sent to spam?

    #1482177

    Yes. The lost comments are not in the spam folder. Why is there no direct route to get a complaint to management at WordPress? or is there?

    #1482178

    Yes. The lost comments are not in the spam folder. Why is there no direct route to get a complaint to management at WordPress? or is there?

    #1482201

    raincoaster
    Member

    This is it. Well, you COULD email, but the email backlog time is an estimated seven weeks, if I recall. Personal support from paid staffers is not available on free blogs. It is available on some of the three-figure bundles but only 9-5, M-F.

    The Follower issue and the Comments issue are separate.

    I just left a test comment on a post of yours, and it is showing as In Moderation. Are the comments that didn’t show up In Moderation? Because you’ve got your settings such that no comments will show up till you manually approve them.

    #1482298

    Thank you for sending the test question, which I received, just like I received the other 21 comments. However, it does not explain the comments I was told were left but never showed up. Yes I would like to e-mail wordpress. Do you happen to have the e-mail? Seven weeks is better than nothing. Thanks.

    #1482299

    raincoaster
    Member

    Sure. Support at WordPress dot Com.

    #1482328

    Thank you.

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