How to obtain refund for auto renewal?

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  • #1062364

    I did not receive any notifications for an auto renewal of my WordPress account before it charged my account for $99.00. I do not wish to continue my WordPress Value Bundle. Is there anyway I can receive a refund for this purchase?

    Thank you,

    Stephen Knight
    Blog url: http://stephenknightphotography.wordpress.com/

    The blog I need help with is stephenknight.me.

    #1062515

    kathrynwp
    Staff

    Hi Stephen, I would be glad to issue a refund.

    If you’d like to keep your domain stephenknight.me, I’ll issue a refund for $73 ($99-$26 for private domain).

    If you don’t want the domain any longer, I can cancel it and issue a refund for $99. You should only choose this option if you don’t need the domain any more, since you may not be able to register it again.

    Just let me know how you’d like to proceed.

    #1062523

    I would like to keep my domain name and receive a refund for $73. Thank you for the help and also a quick response.

    #1062525

    kathrynwp
    Staff

    My pleasure. I’ve canceled your Value Bundle and issued a $73 refund. I can take 1-2 weeks for the refund to be reflected on your account.

    Just let us know if you need anything else.

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