How to pay for upgrade I still want

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  • #1055450

    ahayden07
    Member

    I want to renew my subscription for a domain name, with a different credit card number. It was on automatic renewal, but I cancelled that. I wanted to change cc numbers. But wordpress now says this upgrade is expiring, with no way to pay for renewal. How can I pay for this upgrade?
    Blog url: http://nwsoulquest.wordpress.com/

    The blog I need help with is nwsoulquest.com.

    #1055705

    Hi,

    The owner of the domain can renew the domain by going to Store -> My Upgrades in the dashboard, then click Renew Now.

    Let me know if you have any other questions.

    #1055718

    ahayden07
    Member

    Thanks for responding. When I go to Store –> My Upgrades, I cannot find a button that says “renew now”. A friend set this up for me. I have all the codes to be the administrator, but would she be the owner of the domain??

    #1055719

    auxclass
    Member

    The blog and the upgrades belong to and can only be renewed by the original account – the blog and the upgrades can be transferred to another account – but you need to be logged in as the original account or get the original account to request the upgrades be transferred – they can make the request in this thread and someone will flag it for staff attention

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