Need help? Check out our Support site, then

How to recover a mapped domain?

  1. Hi
    I created an account and tried to map it to my domain before changing the old DNS values. While we were figuring out, the old hosting support team created a test account and also tried to map it to the same domain.
    To have a fresh start we tried to delete both hosted blogs but now that we successfully changed the DNS values for the domain when I go to my account dashboard, Store -> My domains and try to map this domain I get the following error message:
    "The domain name you entered is already mapped to a blog"

    It seems one of the account still has the domain associated. Does anyone knows how can I discover which account is the one holding my domain?

    Thank you

    The blog I need help with is

  2. Just to clarify, it seems the domain is mapped to a deleted site, can this be cleared?

  3. Someone has already flagged this for the staff to help -

  4. Hi there,

    I have deleted the domain mapping to the deleted site as requested.

    Please let me know if you have any questions!

  5. Thank you very much for deleting it!

  6. You're very welcome!


  7. tawanconchonnet


    I seem to have a similar problem, and would truly appreciate it if anyone could clarify. I think I have messed so many things, including setting up different emails, different wordpress blogs, all under this one account. I seem to have no idea what I am doing, but all I want to do is to map/forward (or anything you'd call it) my domain from Godaddy to a brand new blog, (as I want to create a portfolio and blog for my photography business).

    Please, let me know if this is possible. Enlighten me please :)
    Thanks in advance,

  8. @tawanconchonnet - don't forward anything - you want domain mapping -see below - @ $ 13.- / year - you want to be logged into the Dashboard of the blog you want to map the domain to when you map the domain name to the blog

  9. @tawanconchonnet-

    Hi there,

    I see that you purchased Premium and with that upgrade comes the Domain Mapping as well. I see that you added the Domain Mapping and then removed it. As @auxclass mentioned, please re-add the domain mapping and make sure the nameservers are updated to ours as stated in our support guide:

    Let me know if you have any questions!

    Thank you all :)

  10. tawanconchonnet

    @auxclass @gracejiyoung

    Wow, guys thank you so much.
    I realised that in order for me to customise and add my own theme, I need to be on the other platform I was wondering if what I am thinking is correct?

    You guys are awesome thank you all once again,

  11. Hi Tawan,

    Yes you are correct. In order to add your own theme you will have to move to To clear up any confusion, and are two different entities. At, we provide hosting, support, and tons of features for blogs. Users also have the option to purchase a variety of upgrades to customize the look and feel of their blog. is a software for self-hosted sites. With, users are provided access to all backend files and can upload custom themes and plugins.

    Check here to learn more about the difference between and

    We do offer tools for helping to make your experience as awesome as Jetpack supercharges your website with features like easy video embedding, stats, and Twitter and Facebook sharing tools. VaultPress provides realtime, continuous backup and scans your website for security and performance. More information on both can be found at these links:

    If you want to make the move to, this guide will step you through the process of moving your site to a instance:

    As we only support sites hosted here at, all issues with the new site - including the importing of the file - must be taken to the support community:

    If you'd like assistance moving your site to, we have a service called Guided Transfer that does all the work for you. Check it out to see if itÂ’s right for you:

    Feel free to reach out if you have any questions!

  12. No upgrade here lets you add your own theme - but there are around 220 or so themes to choose from about 130 of them are free

    Since you have the Premium Upgrade that includes the CSS edit upgrade - that allows you to change the Look but not the function of a theme.

    If you don't have CSS skills the staff and other will help you if you post to the CSS forum here. But you need to be fairly specific with what you want to change the looks of to help others help you

  13. Hi Grace,
    I'm having the same issue regarding domain mapping to a deleted site. The deleted site was Can you please help to clear this?

    Thank you so much!

  14. @tarantx-

    Do you want me to just delete the domain mapping and provide you a refund? Or would you like it transferred to another site!

    Please reply to confirm.

  15. Hi Grace,
    I originally mapped a domain to However, I delete that site. I'm now trying to map that domain to but it says the domain is still mapped to the old delete site ( So if deleting the domain mapping will allow me to map that old domain to my new blog (, that would be great.

    Thank you!!

  16. If the domain mapping has not expired @gracejiyoung should be able to transfer the domain mapping to your new site and save a few dollars and use the remaining time left on the domain mapping.

  17. Hi! I was able to move the domain upgrade to your new site, so that's done. You'll need to point the domain name back to our nameservers before it will work properly, though, so in the meantime I've set to be the primary domain.

  18. megansemmelmanblog

    Hello! I try to map my domain to but I get this error:
    The domain name you entered is already mapped to a blog.
    Can you help me, please?

    Thank you

  19. @megansemmelmanblog I see you were able to map the domain. Please let us know if you need any further assistance!

  20. Hi,

    The domain name you entered is already mapped to a blog.....HOW TO FIX THIS ISSUE AND WHY DID IT HAPPEN?

    i have a WEBSITE before, Now that website is active, however, it has no content... it's a blank website... it says, "another wordpress website......" etc....

    Now I want my previous account, i want my old website... I paid for it... if you can see my bill.. it will expire on Sep 2014... why It was lost..

  21. @ultramodern9 Can you please try clearing out your cache and cookies using the guide below?

  22. blacksheepstudioswa

    Hi there,

    Same problem, i was mapped to
    That blog is gone now and i would like to link to a new one.
    Thanks for your help :)


  23. @blacksheepstudioswa The blog has been deleted, which is permanent and the name cannot be used again.

    You can start a new blog by logging in to and then going to this link:

  24. @kardotim,

    Can you please verify if its okay now?

  25. @ultramodern9 Your domain works fine on this end. If you still encounter issues, please follow the instructions from my previous reply:

    @ultramodern9 Can you please try clearing out your cache and cookies using the guide below?

  26. I attempted to map a site to a site over the weekend, and aborted it. I am trying again now, following directions sent to me by a WordPress support person, and I keep getting the message: "The domain name you entered is already mapped to a blog."

    But it doesn't tell me what the next steps are. When I type in my domain name (, I get the old, .com site, not the new, .org one.

  27. @tgenaro It looks like your domain is not pointing to name servers yet:

    Please go to your domain registrar's site and log into the control panel. You will need to update the name servers as below:


    If you don't know how to do this you can contact your domain registrar for help.

  28. Thank you.

  29. OK, so I did that, and I'm still getting the same message.

  30. The domain itself is already mapped to your blog. However, it might take a little while before the nameserver records are fully propagated.

    If it doesn't work yet you could try to clear your browser cache and cookies using the guide below:

Topic Closed

This topic has been closed to new replies.

About this Topic