HTTP 500 error after plugin install

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  • #3142711

    Hi. I’m an admin for It’s hosted on using a custom domain. I’ve installed the Smart Slider 3 plugin. On activation I got a white screen (using Firefox). Now when I try to log in via wp-login I get either a white screen in Firefox or a HTTP 500 Error in IE. Can you please help me deactivate the plugin and recover the site?



    Hi there,

    Your site is not hosted by It is using the self-hosted version of WordPress and it is hosted by Easyspace. Therefore, you need to contact them regarding your issue.

    We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you can also ask over at the forums:

    If you want to know more about the differences between and the self-hosted you can read this article:


    Thanks for clarifying that for me.
    It seems I must have been given duff information somewhere down the line.
    I’ll contact the host.



    No worries. I’m happy I was able to steer in you in the right direction :)

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