I am not getting emails

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  • #1760637

    Despite wordpress having my correct email address I am not getting emails and or in the spam mail – I get this message but cannot confirm my email ??

    Please confirm your email address.
    A confirmation email was sent to ???? Confirmation will enable publishing of posts on your blog.
    Resend Email | Update Email Address

    The blog I need help with is thesmashedgourmet.wordpress.com.

    #1760735

    timethief
    Member

    I’m sorry about the inconvenience. I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1760736

    fffing
    Member

    followers not getting emails for new posts for http://thecrewflew.wordpress.com/ Can you help with this, too, please. Thanks, Diane

    #1760737

    timethief
    Member

    @fffing
    Will you please provide a couple of usernames for those WordPress.com bloggers who did not receive the emails as well as a couple of email addresses for those who do not have WordPress.com accounts? The software will redact ie. HIDE the email addresses so only Staff can see them. After you do that subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1760765

    druesome
    Staff

    @thesmashedgourmet,

    Thanks for reporting this! I made some adjustments from my end and you should begin to access your account normally. Please let me know if you’re still experiencing problems with this.

    I also sent you an email just to make sure you’re able to receive emails from us. If you can send me a reply, that would be great. :)

    @fffing

    As per timethief’s advice, it would help to provide some usernames that aren’t getting those emails. Additionally, whether users will receive emails also depends on their current subscription settings:

    http://en.support.wordpress.com/subscriptions-and-newsletters/

    Cheers!

    Andrew D.

    #1760766

    fffing
    Member

    OK, thanks, I did get this mail and appreciate your action on this. The only person I know for sure is receiving is (email redacted). None of the editors or authors who are following are receiving : (email redacted) aka megansimone, (email redacted) aka joewelstead, (email redacted) aka Une Année d’Amitié

    #1760767

    druesome
    Staff

    Hi fffing,

    Unfortunately I’m not aware of any problems with our emails going out to blog subscribers. For the moment, keep a close eye on this and see if the problem continues for your new posts. Also make sure that you and your friends have the proper settings to receive emails:

    http://en.support.wordpress.com/following/#manage-email-and-im-settings-for-specific-blogs

    I’ve subscribed to your blog as well and will let you know if an email arrives. Thank you for your patience!

    Andrew D.

    #1760768

    fffing
    Member

    Thanks, team. I’m impressed. You are mighty helpful. BR, Diane

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