i appear to have been hacked

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    Posts
  • #3029916

    juliabird
    Member

    Hello – something odd has happened to my blog – the header has changed, the links are all heading towards something called ‘clitools’ and the theme has changed. Have I been hacked? What can I do to get back to normal? Thanks in advance for assistance …

    The blog I need help with is juliabird.wordpress.com.

    #3030013

    mcatalano
    Member

    Me too. Same clitools thing. Please fix now.

    #3030015

    pavanraheja
    Member

    Hi @juliabird,

    I had a closer look at your site, and the site seems to be working fine. The Header is directing to your homepage. I check links on your Homepage they appear to address correctly.

    The theme used is “Plane”. Here is the current screenshot of your site:

    https://cloudup.com/cf_M5ZkXaAW

    Could share further details, you could share a screenshot of your site, and also the links where the header gets directed. Also, let us know which theme were you using previously and what did it change too. You can learn about making screenshot here:

    https://en.support.wordpress.com/make-a-screenshot/

    Let us know the details, would be happy to assist you further.

    Thanks!

    @mcatalano: You could start a new thread, and provide us the details as well. We would be happy to help you ahead.

    #3030022

    billh93
    Member

    Hello @juliabird,

    Your site does seem to be fine from my end. I’ve inserted the ‘modlook’ tag so WordPress staff can take a closer look at it.

    Best,
    Bill

    #3030030

    juliabird
    Member

    Hi – thanks all! It looks fine again now, the only thing I changed was my log in password – I wonder if that did the trick?

    #3030033

    pavanraheja
    Member

    Hi again,

    Glad to know everything is fine now. It might be possible a loose password could create a vulnerability. You can try to keep the password as strong as possible. Also, if you would like, you can set up a Two-Step Authentication to be on the safer side. Here is a support document to help you further:

    https://en.support.wordpress.com/security/two-step-authentication/

    Hope this helps, please do let us know if we can help you with anything else.

    Thanks! :)

    #3030034

    Hi juliabird,

    the links are all heading towards something called ‘clitools’

    I’ve checked your account and I can’t see an suspicious activity to suggest it was hacked. If you are ever concerned that someone may have accessed your account, changing the password is a good idea in order to help keep your account secure.

    I can’t see any links to clitools, where were you seeing them? For example, in your post content or in the menu.

    Thanks!

    #3030035

    pavanraheja
    Member

    Also, as the thread is tagged to the staff, they would provide the feedback with the issue further.

    Thanks again!

    #3030036

    Hi pavanraheja,

    I think we sent our replies at the same time :)

    #3030037

    pavanraheja
    Member

    @gemmacevans: Yeah just a few seconds difference! :) Apologies! :)

    #3030042

    No worries at all Pavan!

    #3030140

    Hi juliabird,

    I just wanted to give you an update — we’ve discovered that links to clitools appeared due to an internal issue. You haven’t been hacked and we are working on a fix at the moment.

    Thanks for reporting this :)

    #3030141

    juliabird
    Member

    ah, that’s good to know, thank you!

    #3030145

    You’re welcome!

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