I can't log into my old account

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  • #2006977

    limtherebel
    Member

    I made the mistake of using the double security feature and to use google authenticator. That was a huge mistake. My old phone gave way and I got a new phone and of course my google authenticator in the old iPhone was gone. Ever since then, I have not been able to access my old account and had to start a new account.

    Is there some way I can retrieve that old account without using the google authenticator? My advice to everyone is never to use google authenticator. Get wordpress to send you a text all the time. That’s far more secure.

    #2007033

    rootjosh
    Staff

    If you cannot remember the login information for a WordPress.com account, your best bet is to try the account recovery process here:

    https://wordpress.com/wp-login.php?action=recovery

    Due to the private nature of information required for account recovery and the public nature of these forums, we cannot help with account recovery here.

    #2007040

    limtherebel
    Member

    I have a problem. I clicked on that link and everything worked fine but the system does not allow me to send it. It says this: “Your contact email is the same as your account – if you can receive emails you should try the password reset form instead.”

    But I have tried using the password reset form. I can get back my password but when I try to log in, the system will ask me for the authentication code. And I don’t have it because my old google authenticator is gone – it’s with my old phone. Like I’ve said, my huge mistake was to use google authenticator. For my new account, I get wordpress to text me the authentication code. That way, I won’t be dependent on the google authenticator which is tied to the old phone.

    What I need is for someone to deactivate my authentication so that I can access it with only my password. I have no problem retrieving my password via my registered email.

    #2007163

    rootjosh
    Staff

    What is the blog URL associated with the account you are trying to get into?

    #2007172

    limtherebel
    Member

    It was a new blog that only had a few entries before I got logged out totally. The URL of the blog is http://greneknight.wordpress.com.

    All I need is for the two-step verification to be removed. Or instead of using google authenticator, text a verification code to my mobile phone. It was a huge mistake to use google authenticator. For my other wordpress account, I made certain that the verification code is texted to my phone. Google authenticator is a huge problem if you get a new phone.

    #2007175

    limtherebel
    Member

    Oh, and while you are at it, can you please mark the blog unsuitable for underage people? I would have done that much earlier if I had access to my blog. Like I’ve done for all my new blogs. Thanks.

    #2007209

    rootjosh
    Staff

    So, to be clear, you have access to the registered email for the http://greneknight.wordpress.com. account, correct?

    #2007210

    limtherebel
    Member

    Hi, yes I do. I have no problem with the registered email. I can retrieve lost password through my registered email. My ONLY problem is I don’t have the verification code because I stupidly set it so that it would appear on my google authenticator which was gone when my old phone broke down. I tried to instal a new google authenticator but I can’t link it to the account any more. There is a lot of problem with the google authenticator. Next time I will just ask for the verification code to be sent to my phone. My phone number and registered email both remain the same. No problem there at all.

    #2007213

    rootjosh
    Staff

    I’m going to send you an email to that address. Please post here if you do not get it.

    #2007218

    limtherebel
    Member

    Hi, I received your email and have replied. I repeated in the email precisely what I’ve been saying here. What I need is for the two-step security to be deactivated. I will then ask for future verification codes to be texted to me on my phone.

    Thanks.

    #2007224

    rootjosh
    Staff

    Check your email again, I have replied.

    #2007228

    limtherebel
    Member

    Thanks for your help. As I have informed you by email, I can now log into my account. Many thanks!!!

    #2007236

    rootjosh
    Staff

    Glad I could help!

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