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I did, but now I can't view video. Only happening on WordPress, what's up?

  1. dessertbyrandall

    Since Oct. I have upload to YOU-Tub and then copy and paste into word writer and onto my blog. But now I have a week I can't see my videos, but others can see them. Am I missing something? Did i delete something from my blog without my knowledge?

    The blog I need help with is

  2. I can view the youtubes on your blog. You may have a browser related issue. If you are not running one of the browsers and versions listed at please try upgrading or switching first.

    Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see >

    If you are running one of the browsers and versions listed at please do these four things:

    1. Try clearing your browser’s cache:

    2. Make sure that you have third-party cookies enabled:

    3. Try with all browser extensions or add-ons temporarily disabled.

    4. Try enabling HTTPS:

    If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary

  3. P.S. This could also be a Flash issue. For confirming your Flash is updated go here and if required install the latest version of Flash here

  4. dessertbyrandall

    I did everything you suggested. Nothing worked. This is my latest Chrome
    I am using Version 23.0.1271.97 m. My browser say I am up to date. I even tried IE with lasted version and I cannot see video, but only is this way on WordPress. I see my video on You-tube.
    I also went to personal settings and x the box HTTPS, still nothing.
    Also I went to down load Flash Player again though it did say I am running latest version. Again nothing.

  5. dessertbyrandall

    Just to let you know I did up grade to win 8 Dec. 2nd, 2012. But I still was able to see my video in WordPress just until about 2 weeks ago, maybe less.

  6. Hi Chef Randall,

    I can see your videos just fine. The only thing I see changed about your blog about two weeks ago was your theme. This really shouldn't affect videos streaming from YouTube, however.

    So I see below that you cleared your cache - could you do that one more time? I'm sorry for the bother: Here is more information about how to do that:

    Do you have another computer in the same house you can try? There might be something with your internet connection - if it is running slowly, perhaps.

    Thank you for your patience!

  7. dessertbyrandall

    Thanks for your reply. As for the theme...I really didn't change it. Was just checking out other themes. I did clear my cache and no it is not the Internet connection.As I wrote in my question today as well as the beginning of January, I can see video just fine elsewhere on the Net including You Tube, Flickr, Sky Drive, Vimeo, and also on my Google's group page. Put no here at So the problem has to be with WP. I see video all over the web..but not on my page or anyone's page on I would like to get the Pro Bundle, to upload video to my blog. But how can I if I can't see them?

    PLEASE I say PLEASE find me a solution. Even at the request of "timethief" member on WP, she said dw load again my Flash Player, maybe out dated. I thought why?..If I see the video's elsewhere just fine, how can it be flash player. But I went to redownload and Adobe said I have the latest Flash. But I still dw loaded. Same problem. Even ran my Spy bot to see if my PC had something on it just effecting me at WP. But again nothing.
    So please, how much more do I have to write to let WP know I can't see video on their site. My PC is fine , Internet connection is fine.

    I just asked my son to go to my blog site with his laptop and we seen my videos just fine.

    He said there must be something missing on my dash-board inside WP. Can you (support) think what that could be?

    Look forward to your response.

  8. dessertbyrandall

    Just to let you know. I ventured around support and found someone asking about adding pages to their blog. He added he seen this video. So I followed the link. Here it is I linked over and I could see the video. But notice the address? It is

    Again the problem has to be with As stated in last response possibly something is missing on my dash-board?

  9. Hi Chef Randall,

    Actually since your son can see your videos on your blog with his computer, and we can see them here, we know that it's not a problem originating within WordPress but is much more likely to be a problem with your computer. If it were a platform-specific issue, no one would be able to see your videos, regardless of location, browser, or computer.

    It's possible this is a security setting on your computer, particularly since you just recently upgraded - Windows could have set a security setting after your installation that you aren't aware of. Could you try temporarily disabling your security settings and see if you have any more success seeing your videos?


  10. dessertbyrandall

    Thanks for your reply. To start...I can see video just fine all over the World Wide Net. BUT I CANNOT SE IT ANY WHERE ON WORDPRESS. Now, Why would my security settings only block video on WordPress? I upgraded on Dec.2,2012. It was about Dec. 17, 2012 when I started not being able to see video only on WordPress.

    But because I want to solve this issue, I did disable my security settings. On Chrome the black box still remains..unable to see video. On IE no black box nor can I see the video.

    The issue is on the WWN I see video just fine, the exception is I can't see it anywhere on WordPress.

    Going to enable my security settings now. Even my PC warned me not to do disable.

  11. Per the other thread, could you take a screenshot and upload it to your media library? Thank you!

    Here's a bit more information about how to take a screenshot:

  12. dessertbyrandall

    Great idea!! Will be sending it right away.

  13. dessertbyrandall

    OK I uploaded 3 screen shots to my blog's media library as kardotim asked. One is from my IE browser another from my Chrome browser and 1 from YouTube.
    The two browser screen shots are of the same video and the You Tube is also. Notice though I can see it on You Tube.

    Also to let you know I view for free episodes of The Big Bang Theory...I see the videos just fine. I see vidoe just fine all over the Web, but not here on WordPress.

  14. Hi Chef Randall,

    That's helpful thank you!

    Could you go to this link and tell me what it says?

    It will help me rule out specific software issues.


  15. dessertbyrandall

    zandyring I replied to your e-mail with a copy and paste of the website you sent me too. That is the information it displayed about my browser, operating system, IP address etc.

  16. Hi there,

    I'm not sure which email you're referring to?


  17. dessertbyrandall

    Miss understanding. I e-mailed you the screen shots. But referring back to your Jan.10,2013 reply you asked for them to be added to my media file at WP. I just uploaded them. There are 4 screen shots. Hope this will be useful to fix my problem.

    Thanks Zandyring. again sorry for the mix up

  18. Hi there,

    I have a suspicion that this is related to Internet Explorer 10 and it's new "Enhanced Protection Mode". Can you try something for me? Please go to your site using Internet Explorer, and try following these instructions found here, to switch to "IE10 Desktop mode":

    Once you've done that, please let me know if you are able to see the videos.


  19. contemplatingtruth

    I have a similar problem with all the embedded or linked YouTube videos on my WordPress site pages. The videos used to playback well on my pages until about last month when all I could see was an empty black frame in place of each of the embedded YouTube video placeholders, instead of a still image from the video. I am using an HP notebook from home. Please let me know of a solution. Thanks. ...Marc

  20. dessertbyrandall
    Member your suggestion did not work.

    Did you see contemplatingtruth a WP member entered the form here and states having the same problem?

    I can see video with IE and Chrome just fine at other websites but not here at or

    So why do you guys continue to think it is something wrong with my browser or computer? I don't feel like you are listening!!

    I upload screen shots to my dash-board. If you have seen them you well note one is a shot from You Tube..seeing video just fine. Two are from my browsers IE and Chrome..seeing no with a black box and IE a blank space. The fourth one is a shot on another blog in WP..seeing no video only black box.

  21. Hello again,

    I understand your frustration, but I believe that the issue lies with the way we display the embedded YouTube videos on, and how it interacts with Internet Explorer 10's new "sandbox" feature on Windows 8. From your screenshots, I noticed that you are using IE10 on Windows 8. Thank you for trying out the IE10 Desktop mode for me, your result was helpful. I will ask the developers to look into the issue further, and I will get back to you.

    contemplatingtruth, are you using Windows 8 as well?

  22. contemplatingtruth

    I am using Windows Vista.

    Funny, but tonight sudden;y some of the embedded YouTube videos in my site appeared and played back well. Others, however, did not reappear. What is causing this irregularity?

  23. contemplatingtruth

  24. contemplatingtruth, which version of Internet Explorer are you using?

    Can you give me the links to videos that are working, and those that aren't? Thanks!

  25. dessertbyrandall

    This is words from contemplatingtruth: In another string, I have posted about a similar problem I've been having with my embedded YouTube videos.

    I notice that alwayzhis reported that: "Thank you timethief, but this issue just started happening in late December. " Last month December 2012 was just about the same time when I started to have the problem. In place of all the YouTube videos were empty black frame placeholders. Yet none of the embedding codes had been modified or altered by me.

    I suspect that something in the program coding either with WordPress or YouTube, or both, must have happened or changed around December 2012 to have caused the problem.

    I Chef Randall have had the same experiences since last December. I feel the same as him. But I believe the problem is within WordPress.

    I have been communicating this to support since January 2, 2013 and they have as of yet to tell US WHY. They (support) are really not paying attention to us. As I stated I want to Buy a Template with WordPress. But how can I, I don't see my own videos..but I do on You Tube and other websites. Does not matter what browser I use IE or Chrome both are up to date.

    WordPress Support: this is getting frustrating. YOU have more complaints about this now. More are coming if you don't find out what's happening and stop putting it off like it is our browser or PC" problem!!

    SORRY but this is frustrating have over 30 days now dealing with this. With no answer from WP Support.

  26. dessertbyrandall

    Words of richardmtl to dessertbyrandall: I understand your frustration, but I believe that the issue lies with the way we display the embedded YouTube videos on, and how it interacts with Internet Explorer 10's new "sandbox" feature on Windows 8. From your screenshots, I noticed that you are using IE10 on Windows 8.

    But as seen by what contemplatingtruth says: I am using Windows Vista.

    So the problem is not the windows program or our browsers. Again it is with in WORDPRESS. I have Windows 8 contemplatingtruth has Vista
    notice WordPress we both have the same problem!!

  27. dessertbyrandall

    richardmtl ..sanyring asked me this also as you did contemplatingtruth:
    Happiness Engineer
    Jan 22, 2013, 8:14 AM

    contemplatingtruth, which version of Internet Explorer are you using?

    Can you give me the links to videos that are working, and those that aren't? Thanks!

    I gave her the links than screen shots. That was over 3 weeks ago. Nothing has happen yet..that is an answer to this problem.

  28. dessertbyrandall, I understand your frustration. The link to the video that you say you were able to watch is a VideoPress video and not a YouTube video. That helps, because now I know that you only have problems with YouTube videos. I still think that the issue is related to the new EPM security in Internet Explorer 10 somehow, but we haven't been able to reproduce it yet on our end, which makes it difficult to know exactly where the issue lies. I assure you that we are working on it, and that I am keeping close tabs on this issue. I will definitely get back to you as soon as I have something to report.

    Would you mind trying something else for me? Can you try installing the latest versions of Firefox, Safari and Opera? You can find links to these browsers here:

    Let me know if the videos work with any one of these browsers for you.

    As for contemplatingtruth and Vista, the fact that he has the same symptoms does not necessarily mean that the root of the problem is the same, but it is definitely one more piece of the puzzle; unfortunately, we do not know what the greater picture looks like yet. If you are able to install those extra browsers and try each of them out, your results could help fill out our picture a bit more.

    Thanks again for your patience!

  29. contemplatingtruth

    TO: richardmtl

    My Internet Explorer is Update Version 9.0.12. However, most of the time I use Google Chrome (Version 24.0.1312.52 m) more than IE for my Web work and browsing. I experience the video playback display problems with both browsers.

    A few videos occasionally and randomly display well at one time and then go dead black frame the next time I reopen the Web page. The occasional video playback display is random and sporadic, although the problem persists consistently most of the time.

    Here are two examples of YouTube videos embedded in my site, in the manner they are encoded:



    Two days ago, I was able to view them actively and well, even though many others all over the site were dead at that time. Today none of the videos display at all in their placeholder frames. Please note that all my site embedded videos are resident YouTube ones.

    I hope you can figure out the solution. Thanks.


  30. dessertbyrandall

    TO: richardmtl
    I download each browser one at a time. Tried them all and I still see know video on WordPress.

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