I did, but now I can't view video. Only happening on WordPress, what's up?

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  • #1111672

    richardmtl
    Staff

    Hello again,

    I understand your frustration, but I believe that the issue lies with the way we display the embedded YouTube videos on WordPress.com, and how it interacts with Internet Explorer 10’s new “sandbox” feature on Windows 8. From your screenshots, I noticed that you are using IE10 on Windows 8. Thank you for trying out the IE10 Desktop mode for me, your result was helpful. I will ask the WordPress.com developers to look into the issue further, and I will get back to you.

    contemplatingtruth, are you using Windows 8 as well?

    #1111673

    I am using Windows Vista.

    Funny, but tonight sudden;y some of the embedded YouTube videos in my site appeared and played back well. Others, however, did not reappear. What is causing this irregularity?

    #1111674
    #1111675

    richardmtl
    Staff

    contemplatingtruth, which version of Internet Explorer are you using?

    Can you give me the links to videos that are working, and those that aren’t? Thanks!

    #1111676

    This is words from contemplatingtruth: In another string, I have posted about a similar problem I’ve been having with my embedded YouTube videos.

    I notice that alwayzhis reported that: “Thank you timethief, but this issue just started happening in late December. ” Last month December 2012 was just about the same time when I started to have the problem. In place of all the YouTube videos were empty black frame placeholders. Yet none of the embedding codes had been modified or altered by me.

    I suspect that something in the program coding either with WordPress or YouTube, or both, must have happened or changed around December 2012 to have caused the problem.

    I Chef Randall have had the same experiences since last December. I feel the same as him. But I believe the problem is within WordPress.

    I have been communicating this to support since January 2, 2013 and they have as of yet to tell US WHY. They (support) are really not paying attention to us. As I stated I want to Buy a Template with WordPress. But how can I, I don’t see my own videos..but I do on You Tube and other websites. Does not matter what browser I use IE or Chrome both are up to date.

    WordPress Support: this is getting frustrating. YOU have more complaints about this now. More are coming if you don’t find out what’s happening and stop putting it off like it is our browser or PC” problem!!

    SORRY but this is frustrating have over 30 days now dealing with this. With no answer from WP Support.

    #1111677

    Words of richardmtl to dessertbyrandall: I understand your frustration, but I believe that the issue lies with the way we display the embedded YouTube videos on WordPress.com, and how it interacts with Internet Explorer 10’s new “sandbox” feature on Windows 8. From your screenshots, I noticed that you are using IE10 on Windows 8.

    But as seen by what contemplatingtruth says: I am using Windows Vista.

    So the problem is not the windows program or our browsers. Again it is with in WORDPRESS. I have Windows 8 contemplatingtruth has Vista
    notice WordPress we both have the same problem!!

    #1111678

    richardmtl ..sanyring asked me this also as you did contemplatingtruth:
    richardmtl
    Happiness Engineer
    Jan 22, 2013, 8:14 AM

    contemplatingtruth, which version of Internet Explorer are you using?

    Can you give me the links to videos that are working, and those that aren’t? Thanks!

    I gave her the links than screen shots. That was over 3 weeks ago. Nothing has happen yet..that is an answer to this problem.

    #1111679

    richardmtl
    Staff

    dessertbyrandall, I understand your frustration. The link to the video that you say you were able to watch is a VideoPress video and not a YouTube video. That helps, because now I know that you only have problems with YouTube videos. I still think that the issue is related to the new EPM security in Internet Explorer 10 somehow, but we haven’t been able to reproduce it yet on our end, which makes it difficult to know exactly where the issue lies. I assure you that we are working on it, and that I am keeping close tabs on this issue. I will definitely get back to you as soon as I have something to report.

    Would you mind trying something else for me? Can you try installing the latest versions of Firefox, Safari and Opera? You can find links to these browsers here:

    http://browsehappy.com

    Let me know if the videos work with any one of these browsers for you.

    As for contemplatingtruth and Vista, the fact that he has the same symptoms does not necessarily mean that the root of the problem is the same, but it is definitely one more piece of the puzzle; unfortunately, we do not know what the greater picture looks like yet. If you are able to install those extra browsers and try each of them out, your results could help fill out our picture a bit more.

    Thanks again for your patience!

    #1111680

    TO: richardmtl

    My Internet Explorer is Update Version 9.0.12. However, most of the time I use Google Chrome (Version 24.0.1312.52 m) more than IE for my Web work and browsing. I experience the video playback display problems with both browsers.

    A few videos occasionally and randomly display well at one time and then go dead black frame the next time I reopen the Web page. The occasional video playback display is random and sporadic, although the problem persists consistently most of the time.

    Here are two examples of YouTube videos embedded in my site, in the manner they are encoded:

    1) http://www.youtube.com/watch?v=HH2KjwLr8mA?&rel=0&w=640&h=390&fmt=18

    2) http://www.youtube.com/watch?v=OE-jPFqvUTo?rel=0&w=640&h=510;fmt=18

    Two days ago, I was able to view them actively and well, even though many others all over the site were dead at that time. Today none of the videos display at all in their placeholder frames. Please note that all my site embedded videos are resident YouTube ones.

    I hope you can figure out the solution. Thanks.

    Marc

    #1111681

    TO: richardmtl
    I download each browser one at a time. Tried them all and I still see know video on WordPress.

    #1111682

    TO: richardmtl

    Surprisingly the first video I listed in my most recent post here appeared in its location at my site’s home page and it played back well. I created or opened a duplicate of the page on a new browser tab, but the page duplicate did not display the video.

    I have taken screen snapshots of the two pages and uploaded them in my WordPress media library for your comparison. Here they are:

    Hope this helps your troubleshooting. Let me know please. Thank you.

    Marc

    #1111683

    TO: richardmtl

    I forgot to mention that before the good original page’s video was displayed, a message appeared inside the video’s frame to the effect that there was a possible problem connecting to the DNS server of the video (YouTube, I presume) for which the video could not be displayed.

    However, after I reloaded the frame (not the page, just the video’s frame), the video appeared in the frame and displayed correctly. You can see the result in the GOOD page screen snapshot I posted.

    Could there be a glitch in the connectivity between the embedded WordPress video link and the actual video at YouTube’s server? I hope the info helps.

    M.

    #1111684

    richardmtl
    Staff

    dessertbyrandall:

    Can you please take a screenshot of each browser that you’ve tried, with the missing video? I’m trying to find the common link between them.

    cntemplatingtruth: if there was a message that said something about a problem connecting with the DNS server of the video, then that would normally indicate a problem between your computer and Youtube, not a WordPress-related problem.

    Thankd to both of you for your help with this.

    #1111685

    TO: richardmtl

    You wrote:

    cntemplatingtruth: if there was a message that said something about a problem connecting with the DNS server of the video, then that would normally indicate a problem between your computer and Youtube, not a WordPress-related problem.

    The odd thing about the message was that it was displayed INSIDE the video frame, not on the page itself. In other words, the home page was displayed by the GC browser, except for that single video in the page. Except for the video, the rest of the page was actually displayed on the screen before I reloaded the video frame. So, it cannot be a problem between YouTube and my computer. It is more probably a problem between WordPress and how it is linking to and displaying YouTube videos on a WordPress page. I hope this clarification helps.

    Furthermore, I now notice that on a page where there is a number of embedded YouTube videos (for example, http://contemplatingtruth.wordpress.com/breaktime/), one or a few videos might be displayed at random (not the same ones everytime); the others are not. Refer please to this screen shot I took of the example page: http://contemplatingtruth.files.wordpress.com/2013/01/video-display-problem.jpg?w=900. I zoomed out the screen display so you can see the neighboring videos which are blacked out.

    M.

    #1111686

    richardmtl
    Staff

    Thanks, contemplatingtruth, for the scfreenshot.

    The DNS message would definitely indicate a problem between your computer and YouTube though, as the video does not in any way “pass through” WordPress.com before being displayed on the page, your browser makes a request directly to YouTube for the videos, and the fact that it was displayed only in the video frame reinforces that fact. I still don’t know why you would have issues connecting to YouTube, though.

    #1111687

    TO: richardmtl

    “I still don’t know why you would have issues connecting to YouTube, though.”

    It is puzzling because I can view videos directly at YouTube’s site using the same computer browsers.

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