I did not get the email for the Authorization code

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    I am transfering my domain to another hosting. After clicked on “Email my code” for the Authorization code, i did not get any email. My domain has been more than 60 days old till the day i purchased it from wordpress.com.

    So i am wondering what is the case?

    Your fast reply is much appreciated since this is a urgent thing!


    The blog I need help with is dresslure.com.



    Hi there,

    The authorization code is sent to the Administrative Contact’s email address for your domain. You’ll need to make sure you’re checking the right email address. If it is a gmail address, also make sure that you’re checking the Social tab of your inbox (as well as your spam folder), as messages can sometimes end up there.

    If you’re still not getting the email, there is a way that you can download it directly. Let me know and I can walk you through it!



    Hello Amightywp,

    Thanks a lot for your reply.

    I checked my Gmail address, including the spam folder, but still not get any email from them.

    Would you please kindly let me know how to download it directly?

    Great Thanks!



    I have responded to the ticket you’ve submitted via e-mail explaining how to download your EPP authorisation code from the domain manager. Let us know if you have any more problems!




    Hi Iamclickysteve,

    Sorry, but where i can see your explanation on how to download my EPP authorixation code?



    I’ve sent it over to your e-mail address in response to the ticket you raised. You should see an e-mail from help@wordpress.com.

    Let me know if you don’t receive it and I can copy and paste the details in here instead.



    Hi iamclickysteve,

    Good morning!

    Unfortunately, i never got any email from help@wordpress.com. Not sure why!

    Would you please resend it to me again? You can directly send to my email at [redacted by staff]. (This is also the email that i used to registered for my domain on wordpress.com, but not sure why the email never come…) :(

    Thank you!


    Hi Limei – I just forwarded the latest email from Steve to you. Did you receive it? If you haven’t already, please take a look at your Spam/Junk folders. Sometimes we caught in them.

    If you still didn’t get his message, here’s an alternative way to get your code:

    Please login to your domain manager under Store > Domains in your WordPress.com dashboard. There is help on how to do this on this page:

    Once logged in, click on Tools > Exportable lists. In there is a file which has “Auth Code” under the Description. This contains the Auth Code (EPP) and can be opened in a text editor or spreadsheet application capable of opening .csv (Comma Separated Values) files.

    I hope this helps! If you have any questions, just let me know :)




    Hi fabianapsimoes,

    Thanks a lot for your reply. You said that you have fowarded the latest email from Steve to me at [redacted by staff]. But that is really so strange that i still not got that email. Really got confused. :(

    I am now thinking just to make my domain pointed to my new Godaddy hosting IP instead of transfering it to godaddy hosting. It seems this will be easier and i just need to add the DNS. I found steps here: http://en.support.wordpress.com/domains/change-name-servers/


    But still can’t get it work.

    Any ideas?

    Thanks for all!


    Hey Limei –

    I suspect we need to know the IP address that should be used for the GoDaddy web hosting. They probably sent you the IP address in a welcome message, or you can also call them to ask them for it.

    Can you find out what the IP address for your GoDaddy web hosting account is and then reply here with that information?

    Thank you!



    Hi Fabianapsimoes,

    The IP address that i need to make my domain dresslure.com pointed to is:

    In fact, i have changed the nameserver info in wordpress domain manager.
    ns66.domaincontrol.com (These two nameserver info are from Godaddy).

    But in Godaddy—Web Hosting, it is still saying “
    Your domain isn’t pointed to our servers”.

    And when i clicked on the button “Show me How”, it says “
    1> Log into your domain registrar (where you bought it).
    2> Update your DNS (A record) to point to your hosting account.
    New A record:
    3> Return to your hosting account and check DNS again.

    I am really confused…

    Kindly help me out!



    Hey Limei –

    Your A record is already pointing to

    You can now check your Hosting Account’s name servers with these steps from GoDaddy: http://support.godaddy.com/help/article/6795/finding-your-hosting-accounts-nameservers

    I hope this helps, Limei!



    Hi fabianapsimoes,

    Yes after i sent the last message to you. I just found the issue and i have already updated the A record to point to Godaddy IP address: And now i am waiting for its updating, seems will take 24-48hrs to take effect.

    But i am wondering whether you changed my password to login wordpress.com cpanel? I just can’t login with my previous user and pass.

    It says “The username or password you entered is incorrect”. But i am sure it is correct.

    Thanks and plz let me know!


    Hi Limei – You should update that password whenever you log into your Domain Manager. It’s part of the steps listed here: http://en.support.wordpress.com/domains/domain-management/#domain-manager-login

    And I hope this fixes your domain issues :)




    Ok i have updated the password again but when i come to the login area. It says “This account is locked. Please contact Customer Support.”…

    Oh, what’s a headache!

    Please kindly help me out!




    Hi fabianapsimoes,

    Morning! Thanks a lot for your assistance for several times.

    I have updated the password again but when i come to the login area. It says “This account is locked. Please contact Customer Support.”…

    Oh, what’s a headache!

    Please kindly help me out!



    Oh, that’s because of the failed login attempts.

    I’ve sent a request to unlock your domain, Limei. I’ll get back to you just as soon as you can try to log in again.

    Thanks for your patience!



    Hi fabianapsimoes,

    Ok thanks a lot!

    And i think it may take a while for they unlock my account. I just tried to login but saw the same alerting “This account is locked. Please contact Customer Support”.

    And i will try in 2 or 3 hrs to see whether this is doable.



    Hey Limei – Don’t worry! I’ll let you know here as soon as they unlock your account :)



    Ok Great Thanks.

    Then i will look forward to hearing from you!

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