I didn’t recieve my refund after cancelling subscription

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  • #3184892

    mauryagulabr
    Member

    Actually I had upgraded to premium and then cancelled my subscription.
    hence I had done payment in parts using two different sources.I received money in one source but I am still waiting for refund from other source.Could you please check.

    The blog I need help with is getindotnet.wordpress.com.

    #3184904

    torres126
    Member

    Hi there, I’ve tagged WordPress.com staff to help you with this issue. In the meantime though, you may wish to refer to this page: https://en.support.wordpress.com/refunds/

    You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about five to ten business days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement.

    You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

    Hope this gets resolved soon. :)

    #3184986

    Hi @mauryagulabr, I checked your account and it does show two refunds were issued. Keep an eye on the statement and it should show up. See the link that @torres126 provided above.

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