I just paid for a guided transfer and I'm not getting any feedback from anyone.

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  • #1084122

    I paid for a guided transfer and received this message in my in box:

    > To: (email redacted)
    > Subject: [#1391478]: [stanandtheresa.wordpress.com] Guided Transfer Purchased.
    > Date: Thu, 29 Nov 2012 16:42:21 -0600
    > CC:
    > From: (email redacted)
    > Hi there!
    > We’re very excited to assist you with your big move! To get things started, we need the following from you:
    > 1) Please purchase web hosting at one of our recommended hosts:
    > http://get.wp.com/gt-hosting/
    > 2) Please email your web hosting login and password to us in your reply.
    > 3) We’ve scheduled your transfer into our next available slot–the 24 hour period starting at 5:00 AM UTC on:
    > Tuesday, November 4th, 2012

    Tuesday, November 4th, 2012??? TODAY IS NOV. 29TH 2012!
    I replied with an email that my web host is webhostinghub.com and I want to know if you can still help me. I have not received a reply yet. If this was just an automated response, I need to know weather or not you can help me, if not, how will I be refunded?

    The blog I need help with is stanandtheresa.wordpress.com.



    Hi, Michael replied to your message on November 29th, perhaps you missed his email?

    Here is a copy of this message, just for reference:

    I’m sorry, our Guided Transfer is only available for HostGator, Bluehost, GoDaddy, and DreamHost. We unfortunately do not offer the transfer to other hosts.

    I can cancel your transfer and refund your account – please let me know.

    We do offer a guide in our support documentation to walk you through moving your site to a self-hosted installation of WordPress. Please see http://en.support.wordpress.com/moving-a-blog/#moving-to-wordpress-org for more information.

    If you would like to proceed with your transfer, please purchase web hosting at one of our recommended hosts at http://get.wp.com/gt-hosting/ and send us your login credentials.

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