I need help mapping a domain for an account transferred to me

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  • #1115321

    txcanoeman
    Member

    I own sanantoniobe.wordpress.com originally under my business account thepachinkoman. I have recently separated several blogs including this one to be under my personal account txcanoeman. My domain mapping for it is about to expire. I want to renew it but am unable to. I think this might be because I switched ownership from thepachinkoman to txcanoeman. Can you help me please?

    Thanks. Billy Connolly. 210-896-8545 (email redacted).

    The blog I need help with is sanantoniobe.org.

    #1115605

    zandyring
    Staff

    Hi there,

    I can’t find a user for thepachinkoman – was this the username you had your upgrade under? Is that a WordPress.com address?

    Thanks for the clarification!

    #1115630

    I need to know how to cancel what I paid 5 minutes ago and I want to cancel everthing so I can start over

    #1115631

    zandyring
    Staff

    Hi Betty,

    For cases of refunds and cancellations, it’s best to start a fresh thread. But I’m happy to help you this time here :)

    You can cancel and refund yourself by going to your blog dashboard and navigating to Store > My Upgrades:
    https://bettyschenfeldphotographydotorg.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

    Under the upgrade you’d like to cancel, you can click on “cancel and refund” – your refund will reappear on your bank statement in about 7 days.

    Cheers!

    #1115632

    txcanoeman
    Member

    Hi Zandyring,

    I’m sorry for the confusion. I mixed up my email and my user name. My user name was Vintagepachinko, not thepachinkoman. Hope that helps.

    Billy

    #1115633

    txcanoeman
    Member

    cancel that Zandyring. I think it was a browser issue. I couldn’t see a submit button in Safari but just tried in Firefox and was able to renew.
    thanks
    Billy

    #1115634

    zandyring
    Staff

    Billy,

    I’m glad you were able to work through this!

    I’ve made a note about the Safari button not appearing. Cheers!

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