I need to transfer my subscribers from my wordpress.com site to my self hosted

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  • #1265183

    wkort2
    Member

    I need my subscribers transferred from my previous blog of kortsessions.wordpress.com to kortsessions.com, I’ve recently had to reinstall jetpack to correct a url issue and I lost the subscribers as a result.

    The blog I need help with is kortsessions.com.

    #1265284

    Staff can do this for you. I tagged this thread for their assistance. Please subscribe to it so you are notified when they respond.

    #1265301

    macmanx
    Staff

    I have transferred your subscribers as requested.

    Please let us know if you need any further assistance!

    #1265304

    wkort2
    Member

    Thanks for the help on this, however, it appears that 9 followers were transfered. I originally had 29 followers that now appear to be gone. I could really use some help fixing this.

    #1265309

    macmanx
    Staff

    You actually only had 8 WordPress.com subscribers on the blog and 0 Email subscribers. All 8 were transfered.

    If you had used Publicize to Facebook or Twitter, your followers there would have been added to the total.

    #1265317

    wkort2
    Member

    Macmanx,
    Thank you for your help on this, however, there was a previous location for the blog that was kortsessions.wordpress.com that had in excess of 28 subscribers between email and wordpress. The problem came when we reinstalled jetpack, because our emails were being sent from our site’s testing ip address rather than the actual wordpress address. Is there a way you could go back prior to april to view and grab the contacts from the kortsessions.wordpress.com. Ideally, that is what we need to happen.

    #1265320

    macmanx
    Staff

    No, I won’t be able to. I grabbed the only subscribers we had for kortsessions.wordpress.com, which was 8.

    Was the blog at a different URL? If so, what was the URL?

    #1265321

    wkort2
    Member

    It was temporarily at http://173.254.28.131/~kortsess/ until the site transfer from wordpress.com servers was completed.

    #1265322

    macmanx
    Staff

    Was that connected under a different account to Jetpack? We only have record of kortsessions.com.

    #1265323

    wkort2
    Member

    I don’t believe it was. Could you tell me what the followers on kortsessions.com were in early april? I’m wondering if I’m mistaking my fb followers for my email followers

    #1265327

    wkort2
    Member

    It looks like I have two blogs currently on the my blogs section of wordpress.com. Prior to upgrading Jetpack, I seemed to have all of my subscribers, and they were receiving emails when I posted a new blog. Now the emails aren’t going out, and I’ve lost 2/3rds of my subscribers. This is really bad now. Is there a support number I could call to have this fixed? Please, please, please help.

    #1265328

    macmanx
    Staff

    I believe those were Publicize subscribers, since I see no history of more than 8 subscribers.

    Was http://173.254.28.131/~kortsess/ connected via Jetpack to another WordPress.com account? I can’t find any trace of it.

    #1265329

    wkort2
    Member

    I don’t believe it was. Right now, it appears that there are 2 kortsessions wordpress accounts associated with wordpress.com. They both have the same address and both say kortsessions, but they both have different stats. When you say they were publicize subscribers, is there a way to retrieve those or no?

    #1265330

    wkort2
    Member

    There were actually around 40 non-publicize subscribers. It’s imperative I get those restored if at all possible. Can you look under my user account wkort2 and figure it out?

    #1265331

    macmanx
    Staff

    When you say they were publicize subscribers, is there a way to retrieve those or no?

    Yes, just setup Publicize at Settings -> Sharing in your blog’s Dashboard.

    #1265335

    wkort2
    Member

    Okay macmanx. Question. In my wordpress.com my blogs page, there are now 3 versions of kortsessions.com showing. Help! What is is going on?

    #1265336

    macmanx
    Staff

    I have removed the one at the temporary URL, so now you only have kortsessions.com and kortsessions.wordpress.com.

    I don’t recommend deleting kortsessions.wordpress.com since that’s how you’ll handle your domain, but you can re-title it via Settings -> General in the WordPress.com blog’s Dashboard.

    #1265339

    wkort2
    Member

    Macman, the removal of that site goofiness seems to have addressed my wordpress issues across the board. Thank you Thank you Thank you.

    #1265340

    macmanx
    Staff

    You’re welcome!

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