I paid for Premium but nothing has happened

  • Author
    Posts
  • #1522612

    penaporarte
    Member

    I have paid and received a receipt of payment but wordpress has not picked up that I am premium. It is still asking for me to pay to map my own domain etc. I couldnt contact via contact form as it wont recognize that i purchased premium. please help

    The blog I need help with is penaporarte.wordpress.com.

    #1522751

    timethief
    Member

    Which domain URL did you purchase please?

    #1522752

    timethief
    Member

    Dashboard > Store > My Upgrades is where you do the primary blog set up knowing it can take between 24 – 72 hours for domain name propagation to take place throughout the internet. You can view the DNS changes here > http://www.whatsmydns.net/ What’s important during that stage is to be patient.

    #1522753

    penaporarte
    Member

    I already have my own domain name, I just want to map it to wordpress. It is asking me to pay $13 when I have already paid the $99 premium upgrade which WP won’t recognize.

    #1522762

    raincoaster
    Member

    This thread has been flagged for staff attention, so stand by and they’ll answer here.

    #1522838

    penaporarte
    Member

    I would like this rectified ASAP as I have paid and have a custom theme ready to upload.

    #1522862

    timethief
    Member

    There is no FTP access to free hosted WordPress.com blogs and we cannot upload any third party themes, create child themes or our own themes or edit templates.
    http://en.support.wordpress.com/ftp-access/
    http://en.support.wordpress.com/themes/adding-new-themes/

    There is no upgrade you can purchase that changes that. Please read > http://support.wordpress.com/com-vs-org/ To use any third part theme you need to move your content into a WordPress.org install. WordPress.org offers free software that you can install on a web server. You can upload and install themes and plugins, run ads, and edit the database. Learn about the differences here. http://support.wordpress.com/com-vs-org/

    #1522868

    penaporarte
    Member

    Ok thanks I’ve worked out how to do this. Who can I speak to in regards to the $99 paid. I want to use this for that purpose.

    #1522874

    penaporarte
    Member

    I request a refund please. Transaction ID: 2P805698D04981525

    #1522876

    timethief
    Member

    Provided you are logged in under the same username account that purchased the upgrades, you can request a refund from your dashboard > Store > My Upgrades
    There is also where you can click the “disable auto-renew” link.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    http://en.support.wordpress.com/upgrades/#refunds
    Note: It takes from 1 – 2 weeks for the refund to be received.

    #1522877

    penaporarte
    Member

    When I go into Store > My Upgrades it says

    “You don’t currently have any active subscriptions on WordPress.com, If you would like to customize your sites look or feel, or add a custom domain, you should consider purchasing an upgrade in our Store”

    But in Store > Billing History is has my transaction..
    Type
    WordPress.com Premium ()
    Date
    2013/11/13 01:18
    PayPal ID
    2P805698D04981525
    Amount
    $99.00

    #1522878

    timethief
    Member

    Thanks for that update. Staff will eventually work their way to this thread and sort this for you. Please be patient while waiting.

    #1522882

    penaporarte
    Member

    Thank-you for your help in the meantime… :)

    #1522893

    pmciano
    Staff

    @penaporarte

    I have fully refunded your purchase, as requested. Please note, it normally takes around a week for a refund to appear on your bank statement.

    If you have any more questions regarding this transaction, please let me know.

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