I purchased buiseness plan but not getting it

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    Posts
  • #3414934

    Please , i upgraded my plan to buiseness and paid rs 9600 , but wordpress still showing free plan .

    #3415178

    kokkieh
    Staff

    Hi there,

    Your payment is still showing as pending on Netbanking’s end. Once it goes through with them, the plan will be activated on your site.

    If it still hasn’t gone through by Monday, please let us know.

    #3415656

    Its Monday and still pending ?

    #3415672

    It looks like the payment didn’t go through. You’ll want to purchase the plan once again – in case of doubts, please contact your bank entity.

    If you need more help with this, let us know.

    #3415727

    Yes I will purchase again , but when I get my money back in my account . My money is gone from my account and you are saying that you didn’t get the money and give you the amount again ? Why ?

    #3415735

    Why do you think my bank will help me when payment reached Razorpay , Razorpay said payment was successful , than who ate my payment in the middle ? Is this your scam ? I’m trying to calm down but how can I ? this is your payment method and you are responsible if any wrong happens in the middle . You website convinced me about their secure payment method . Now you are supposed to help me out .

    #3415988

    I understand this is super frustrating. Our payments team is investigating the discrepancy.

    We don’t want to hold you up from getting started, though. So I have added the business plan to your account from my end.

    Let me know about any other questions with getting started.

    #3416050

    Thanks a lot for helping me out .

    #3419816

    Our payment team expects that the money should be automatically refunded in a few days. Can you confirm if you’ve seen that refund yet on the statement?

    #3419834

    I did not understand , “Can you confirm if you’ve seen that refund yet on the statement?”

    #3419910

    supernovia
    Staff

    Hi @parveshkhatri7278374, could you check with your bank to see the current status on this charge?

    We suspect it was refunded to you.

    #3419911

    OK , I’ll tell you after checking

    #3419918

    Nope , I didn’t got any .

    #3419971

    supernovia
    Staff

    Ok. Thank you. Please do allow about two more weeks, then check again with them on the status. We’re not sure why it’s having trouble. But in the meantime your account is there and working.

    You can get in touch directly at https://en.support.wordpress.com/contact/ if you need more help.

    #3420812

    I got the refund today . I applied for a MasterCard and pay again using it . I want to know that when I reactivate my business plan , can I start from where I left my website ?

    #3420813

    I haven’t paid again yet but will pay after I got my new card .

    #3420837

    I want to know that when I reactivate my business plan , can I start from where I left my website ?

    Your Business plan is still active and will be until February 15th – I set it up to expire in a month so that you have plenty of time to get your card and update the payment method :)
    Once you have your card, you’ll want to go to https://wordpress.com/me/purchases/ and renew your plan.

    I hope that helps :)

    #3420843

    Thanks , You are truly a happiness engineer .

    #3420844

    Thanks , You are truly a happiness engineer .

    #3420845

    Thanks , You are truly a happiness engineer .

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