I renewed my domain that expired 2 months ago but now I can't see my webpage

  • Author
    Posts
  • #1008732

    manuelcobo
    Member

    I renewed my domain that expired 2 months ago but now I can’t see my webpage when I refresh the browser.

    You can see http://www.medicinaesteticard.wordpress.com and it works but http://www.medicinaesteticard.com works not. Why is that happening?
    Blog url: http://medicinaesteticard.wordpress.com/

    The blog I need help with is medicinaesteticard.com.

    #1008835

    justjennifer
    Moderator

    Did you set your primary domain to medicinaesteticard.com in your domain dashboard?

    #1008839

    manuelcobo
    Member

    Yes I did, but it’s suppoused to open my website as soon as I did the renewal.

    Look what it says below the domain custom options:

    The primary domain for your blog is medicinaesteticard.com. The other URLs above will redirect to that domain.

    #1008840

    manuelcobo
    Member

    But it doesn’t redirect…

    #1008843

    auxclass
    Member

    Did you renew BOTH the domain name registration AND the domain mapping – it looks like you only renewed the domain mapping and your domain name is in redemption and you will need staff help to address this – I will flag this for the staff to help you

    #1008845

    manuelcobo
    Member

    Exactly, that’s what it looks like. For example, I noticed that they only took US$13 from me…Normally it will cost US$18…How can I flag this to the staff? It’s a priority to me right now.

    #1008855

    auxclass
    Member

    This has already been flagged for the staff – they will probably send you an email with instructions and let you know here that they have sent the information to you – follow the instructions and reply quickly – your domain name is in redemption so speed is of the essence

    #1008864

    justjennifer
    Moderator

    Good catch, auxclass. Thanks! (Time here for bed, methinks!)

    #1008866

    timethief
    Member

    ~~auxclass & justjeenifer
    I checked and then I flagged this thread.

    #1008893

    eliel777
    Member

    auxclass and/or wordpress team,

    I’m facing the same issue as medicinaesteticard: I tried to renew an expired domain (www.elielvieira.net) but I could not. I renewed the mapping, but I’m not find any way to renew the domain itself (which, obviously, I bought from wordpress).

    Can you “flag” me also?

    Thanks

    #1008894

    auxclass
    Member

    @eliel777 – the entire thread is flagged – the staff have a real good record of reading all the Posts to make sure they help everyone in the thread that needs help

    #1008905

    macmanx
    Staff

    medicinaesteticard, your domain expired on July 17 and has entered the redemption period. I have refunded the mapping charge and sent an email to the address on your account with further details. Please feel free to reply when convenient.

    eliel777, elielvieira.net expired on June 20 and has since been purchased by someone else.

    #1008907

    eliel777
    Member

    macmanx, elielvieira.net has been purchased by someone else? Strange… really strange…

    What can I do since I paid for mappinp this domain to mu wordpress blog? Can I be refunded, or, say, map another domain to my blog for free?

    Thanks, Eliel

    #1008909

    auxclass
    Member

    elielvieira.net – seems to be parked – maybe you could buy it back from the squatter – or you could change the name a bit and register a new name

    I would expect you to be able to get a refund or transfer the mapping to another blog – I re-flagged this for staff attention

    #1008910

    eliel777
    Member

    When I try to buy elielvieira.net throught wordpress.com I receive the message: “Oh no! elielvieira.net is already registered. If you own this domain you can map it to your site by following the instructions below. If you don’t own this domain, go back and try another domain name.”

    First, if I paid for the mapping, why am I been told to map it again? Where are the USD 13.00 I paid?

    If elielvieira.net was bought by someone else, this issue could be easily solved: I receive this USD 13.00 I once paid as credit to acquire and map another domain.

    #1008911

    macmanx
    Staff

    You won’t be able to buy the domain through us, it is owned by someone else.

    Sorry for not catching your domain mapping payment before, I have refunded that.

    #1008912

    eliel777
    Member

    How this “refund” works. You already sent the charge to my Credit Card company, right? And they problably have already issued the payment…

    #1008915

    macmanx
    Staff

    Yes, the refund left our account today, and depending on your credit card provider, should arrive within 10 days.

The topic ‘I renewed my domain that expired 2 months ago but now I can't see my webpage’ is closed to new replies.