I screwed up, help!

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  • #1072511

    pstajk
    Member

    I deactivated my account and lost my domain name and now I’m regretting this hasty decision big time! (I didn’t read the fine print well enough.)

    Is there anyway you guys could ignore my refund request, keep the $99, retrieve my domain name, and allow me to remain a paying member?

    Please get in touch if you’d be so kind.

    – Pete

    The blog I need help with is jerseyshoresatprep.wordpress.com.

    #1072588

    pstajk
    Member

    Ok so my refund went through, but I’m still waiting to hear back about my domain. Can someone please help?

    #1072589

    auxclass
    Member

    I have flagged this for staff attention to help you

    Sometimes a new domain name registration can be retrieved and other times the name will need to revert to the wild where it can be registered again

    #1072590

    pstajk
    Member

    I don’t understand what you mean by “sometimes” with all due respect.

    I spoke with a few different people and they said that WordPress basically controls that domain name for a period of 60 days. In other words, it supposedly remains in their domain repository, correct? No one else is allowed to access it for that time I believe.

    #1072591

    pstajk
    Member

    But thank you for flagging this post. I appreciate it!

    #1072592

    auxclass
    Member

    When a name registration is canceled it goes back to the registrar – in the case of a new registration the retrieve window is a few days – then the name is usually released (but it is at the discretion of the regiatrar) – – if it is a domain renewal then the 60 day period (give or take a bit) kicks in – the first few days the name can be renewed with no penalty – then after a few days staff help is needed to renew the registration but there is no penalty – then the domain name goes into redemption where it is still under the control of the registrar and can be renewed with staff help but the registrar has a penalty that needs to be paid for the renewal – the penalty is set by the registrar – not WordPress.COM

    #1072593

    pstajk
    Member

    Is there a way to get in touch with the registrar or am I basically at the mercy of WordPress.com at the moment?

    #1072597

    auxclass
    Member

    I have flagged this for the staff to help you – they are the ones that need to contact the registrar

    #1072598

    pstajk
    Member

    Staff! Where are you! Haha

    #1072603

    pstajk
    Member

    Thanks again auxclass, someone got in touch with me last night.

    Now I’m guessing what may happen will be that I will be reinstated on WordPress.com, but then what steps would I take to move to WordPress.org?

    I read that I would have to just change hosts and then access WordPress.org’s site and go on from there, correct?

    #1072604

    auxclass
    Member

    Get things set up at your new host – then change the name servers to your new host

    http://en.support.wordpress.com/domains/domain-management/

    http://en.support.wordpress.com/domains/change-name-servers/

    Some recommended hosts

    Hosting

    #1072650

    kathrynwp
    Staff

    Looks like you’ve already been in touch with one of our Happiness Engineers by email. If you still need any help just let us know.

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