I upgraded the domain and now the counters of all social networks are zeroed

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  • #1084073

    syndofyouths
    Member

    I upgraded the domain and now the counters of all social networks are zeroed. Is this a temporary situation?

    Thanks for your time! :)

    The blog I need help with is hadzhiev.com.

    #1084181

    macmanx
    Staff

    Unfortunately, that’s normal and there’s no way around it.

    The counters are provided by the social networks and work on the URL.

    As you have changed your URL by adding a domain, there are effectively no shares for the new URLs.

    #1084182

    syndofyouths
    Member

    Can I reverse the purchase in this instance? And will I get all the money back?

    #1084188

    macmanx
    Staff

    Yes you can, but to be honest, I wouldn’t let share counters prevent you from having a unique personalized domain. It won’t take too long for your counters to grow again.

    If we cancel the domain, it can take up to several weeks, and we can’t guarantee that your domain will be available to you again once canceled.

    If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it.

    Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

    If you do want to cancel your ownership of the hadzhiev.com domain, please reply to confirm.

    #1084191

    syndofyouths
    Member

    How much time I have to think about it?
    And you mean that if I cancel it now, I won’t be able to claim it some time later on?
    And, finally, will I get all the money back or there’s a tax or something and I’m going to lose some money anyway?

    Thanks again for your time, macmanx!

    #1084193

    timethief
    Member

    I consider share counters to be non-essential as I can see who shared what at the social media and social networking sites.

    #1084209

    macmanx
    Staff

    You have 48 hours from the date of purchase the request a full refund.

    Canceled domains become the property of our registrar partner and are returned to the public market only at their discretion.

    Even then, there’s no guarantee that someone else won’t purchase it first.

    #1084396

    syndofyouths
    Member

    I’ve opened another thread but there’s no reply for my final question.

    macmanx, could you reply here because it’s essential to know the answer in order to make my decision on the domain address. Thank you! :) – https://en.forums.wordpress.com/topic/why-my-new-blog-picture-and-short-description-is-not-showing-on-other-sites?replies=4#post-1082155

    #1084406

    macmanx
    Staff

    Sure, I have left a reply over there.

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