I want refund of custom design

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  • #1263204

    I want refund of custom design

    The blog I need help with is rafaelguimaro.com.

    #1263349

    In your dashboard, go to Store > my upgrades and you can initiate the refund from there if it has been less than 30 days since it was purchased.

    #1263355

    the problem is that it was done charging automatically, so it’s been more than 30 days, I did not know what had been done the payment, can not cancel after 30 days?

    #1263361

    I’ll tag this for staff attention since I don’t know on this case.

    #1263362

    Thank you!

    #1263461

    macmanx
    Staff

    The Custom Design upgrade had auto-renew enabled and was renewed on March 11. Due to the amount of time that has passed, we are unable to generate a refund for this transaction.

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