I want to cancel my domain subscription

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  • #1122955

    parramoyano
    Member

    I bought yesterday my domain magopedroparra.com, but i want to cancel it and have my money back. ¿How do y do it?
    Sorry for any mistakes I could have made, but english isn’t my language;)

    The blog I need help with is magopedroparra.com.

    #1123048

    timethief
    Member

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
    http://en.support.wordpress.com/upgrades/#refunds
    See also http://en.support.wordpress.com/bundles/#canceling-a-bundle

    Note: The refund can take 1-2 weeks to post back to your account.

    #1123082

    crossfithi
    Member

    how bout if i bought a domain name 2 months ago? how do I cancel it now. Your Support Page gives details of how to do this, but none of it is relevant as the My Upgrades page gives no option to cancel.

    #1123084

    timethief
    Member

    @crossfithi
    Please click this link and start your own thread. https://en.forums.wordpress.com/?new=1

    #1123085

    crossfithi
    Member

    the details of it are this…

    we registered the domain http://www.crossfit-hi.com but we cannot use that name due to trademark issues.

    on our dashboard, YESTERDAY, i went to the Store>Domains and bought a new domain that has no trademark issues … http://www.crossfithighimpact.com and made that my primary domain.

    the trademark issues are still in place though because the http://www.crossfit-hi.com domain still re-routes users to the crossfithighimpact.com site. I need to CANCEL the http://www.crossfit-hi.com domain and keep the crossfithighimpact.com domain.

    how do I do this???

    #1123090

    timethief
    Member

    @crossfithi
    Yours is a different issue and you are hijacking parramoyano’s thread.
    Please read what I said above. Please click this link and start your own thread. https://en.forums.wordpress.com/?new=1 and copy and paste all of that into a new thread of your own.

    #1123193

    parramoyano
    Member

    Thank you timethief for your quick answer. I’ve tried what you said, but still can’t get the problem solved.

    What I bought (18$) was this: Domain Mapping (magopedroparra.com), Domain Registration (magopedroparra.com).

    I go to store -> my upgrades, and then, in product “Domain: magopedroparra.com” i click on “cancel and refund”. Then I get the message:
    The domains registered in WordPress.com can’t be eliminated here. You’ve to contact support and ask for the elimination.
    (Los dominios registrados en WordPress.com no pueden ser eliminados aquí. Debes contactar con Soporte y solicitar la eliminación.)

    WHAT SHOULD I DO NEXT?
    THANKS A LOT

    #1123194

    parramoyano
    Member

    I read:
    Just in case you’re not happy with your upgrade we offer a limited refund on newly purchased upgrades.

    New domain registrations will be refunded if requested within 2 days.
    Domain renewals are non-refundable.

    You can use the “Cancel” button on My Upgrades if available or Contact support if you want to request a refund.

    SO, I want to request a refund!

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