I WANT TO CONTACT SUPPORT

  • HOW DO I CONTACT SUPPORT???
    Blog url: http://jeffreymike.wordpress.com/

    The blog I need help with is: (visible only to logged in users)

  • Right here, but first, turn off your Caps Lock.

    Some one will be along after you post your question.

  • For starters your name servers are probably set wrong

    http://en.support.wordpress.com/domain-mapping/map-existing-domain/#instructions-for-mapping-an-existing-domain

    If you are asking about the can’t find the servers error

  • Cool, that is quick.

    My domain expired. I am trying to renew. It shows up on my account but says I need to pay $18.00 for mapping and one year hosting. Thats all good. But it says to contact support to purchase.

    Is my domain existing? Or do I need to purchase it?

  • Now I’ve apparently purchased the domain several times, how do I get a refund?

  • Your domain name is in redemption and you will need staff help to renew it.

    I have flagged this for the staff to help you – they will also sort out the charges and refund any over charges –

    And I don’t even get paid for helping you!

    Good luck & remember to follow the renew domain instructions quickly since the domain expired some time ago and quick prevents someone else from squatting on your domain name

  • Thanks @auxclass. I think I did follow the renewal…. I purchased it about 5 times by accident… Thanks again!

    Wish I could get to staff directly. This kind of thing shouldn’t be crowd sourced. In my opinion.

  • I have been having trouble for the past two days uploading photos; it is very slow and then produces a ?. Can anyone comment or assist about this problem? Thank you very much

  • Can anyone comment or assist about this problem?

    First step is to start your own thread.

  • @jeffreymike – it is actually quicker and usually more efficient since most of the questions don’t need the staff to help with – also a lot of pre-screening is done in the forum so all the relevant info is passed to the staff on the first time – there was a way to send requests to the staff forum and mark it private but I have not paid much attention to that in a while and the staff sometimes closes it off when they get way behind –

  • @auxclass I understand that for most questions, but when you are in a shopping cart and clearly says you need to contact support in order to resolve the issue. Clicking that button should send you directly to the person who can assist…

  • Point made – sometimes the staff misses a few details

  • jeffthings.com expired on July 22 and is in redemption. I have refunded the additional charges and sent more details via email.

    Please reply to the email when convenient.

  • I’m having the same problem as Jeffrey – I paid to renew my domain and yet every time I enter that domain (including the “www”) I am redirected to my domain – but with “ww1” or “ww35” – and with a random assortment of links. None of my content, which my Dashboard says have been published.

    I need this solved immediately.

  • chadodellroberts, zombiecafestudio.com expired on June 22 and has since been purchased by someone else.

    I have refunded the domain mapping charge since you no longer have ownership of the domain.

  • Hi there!
    Currently we have got our website on joomla and are having all our domain names with freeparking.co.nz (4 of them) plus we have got webhosting with freeparking.co.nz.
    I have been working with a wordpress template to get a better look for our website as well as making it easier for google to index our pages. I found the iframes on joomla don’t work that well.
    I would like now to redirect all our domain names to the wordpress site. Do I do a redirect on the joomla site as well as doing the mapping on wordpress (do I need to register and map). Also from what I read in wordpress support, I will not need the webhosting anymore? Please confirm that that is correct.
    Regards, Gitti Tapper
    Blog url: http://tandemparaglidingqueenstown.wordpress.com/

  • You will want to start your own issue.

    iframes are not permitted on wp.com.

  • I have enjoyed a WordPress account for some time under an account I registered through the WP website. Recently I began to manage a GoDaddy hosted web page using a WP app that GoDad makes available. The GoDad page is listed on WP under a different User ID, but I NEVER seem to be able to log in to it EXCEPT through GoDad. The WP lof in page does NOT recognize the new, GoDad registered WP user ID. Even when I lof in through GoDad and get into my new account, when I try to make changes/upgrades (to JetPack), I get a required log in page, and AGAIN it turns out WP won’t recognize the new GoDad user ID.

  • Of course “lof in” should read LOG in.

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