I want to disable two step authentication but it is not working – please sort

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  • #1608470

    trunkguy
    Member

    I want to disable two step authentication but it is not working

    I have followed the instructions and used the last/latest code and the verification keeps failing. I have tried several times on different days and still have the same problem.

    I find the two step authentication clumsy and unnecessary

    Please help me remove this from my account

    The blog I need help with is trunkguy.wordpress.com.

    #1608676

    timethief
    Member

    Please clear your browser cache and cookies and try again.
    http://en.support.wordpress.com/security/two-step-authentication/#disabling-two-factor-authentication

    You can use this link to reach the password reset page
    https://en.wordpress.com/wp-login.php?action=lostpassword
    Then scroll down and click the “Need More Help?” link next to the button, and fill out the form. https://wordpress.com/wp-login.php?action=recovery Our account recovery team will get back to you by email so you can discuss the options in private.

    #1608705

    trunkguy
    Member

    I am sorry but this did not work. In fact it made matters worse. For a while I couldn’t even log in to my WordPress account.

    I have cleared my cache. Tried several browsers. Got new verification codes and NONE OF THIS WORKS.

    Is there no way you can disable this remotely?

    #1608706

    timethief
    Member

    We have only one means of account recovery and I posted it above.
    Are you telling me that using the account recovery form did not work?

    #1608707

    trunkguy
    Member

    It did not work – it tells me to go to the lost password form only.

    I did this – this locked my account as I said and after a while I got back in.

    I have since tried to disable the two step authentication using the SMS code I used to get back in (ensuring the cache was clear) and it still does not work.

    #1608708

    timethief
    Member

    This “Need More Help?” link definitely works https://wordpress.com/wp-login.php?action=recovery Our account recovery team will get back to you by email so you can discuss the options in private.

    #1608709

    timethief
    Member

    I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1608710

    trunkguy
    Member

    I have figured it out – it was not very clear

    The printed codes I set up did not work.

    The SMS codes were used each time to get me in – which is what caused frustration.

    The last SMS code did not work.

    I decided to regenerate the printed codes and these did work.

    This needs to be made clearer in your instructions.

    #1608722

    timethief
    Member

    Thanks for that. I’ve tagged this thread for Staff to take note of your suggestion re: clarity.

    #1608752

    rachelmcr
    Staff

    Hi there,

    Thanks for your feedback. I added a clarification in our instructions mentioning that you can use a backup code to disable two-step authentication if needed:

    http://en.support.wordpress.com/security/two-step-authentication/#disabling-two-factor-authentication

    If there’s anything else that you think could be further clarified, please let us know. :)

    #1608774

    timethief
    Member

    @rachelmcr
    Thanks so much for acting on this. :)

    #1608775

    rachelmcr
    Staff

    You’re welcome – thanks for pointing out the issue. :)

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