I want to re use my deleted account

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  • #3309842

    Hi, i have closed my other account with email (email redacted), my domain is mapped to that account, now I am trying to buy a paid plan through another account but I am getting error while entering domain name saying ‘this domain mapped to another account’, please help me restore my deleted account or let me know how can I use the domain with my new account created.

    #3309843

    Threre is not chance to reuse the account. You have only way to send out an email to wordpres team

    #3309848

    THanks for the reply, how can i find the email, can you please help me

    #3309854

    kokkieh
    Staff

    Hi there,

    It’s not possible to close an account that has an active domain mapping upgrade – before you can close an account you first have to cancel all upgrades owned by that account.

    What is the domain you’re trying to use, and what is the free WordPress.com address of the site where you want to use it?

    #3309856

    Hi @thecreativebellcom,

    Below is a link from where you can recover an account.
    https://en.support.wordpress.com/account-recovery/#account-recovery-form

    Thanks.

    #3309863

    Hi Kokkieh,

    Thanks for the reply,

    I want to use thecreativebell.com, and purchase a business account.

    I have purchased a premium plan and attached this domain, and cancelled the plan and closed the account permanently, now I created wordrpress.com account with my professional email and try to purchase business plan with this domain.

    #3309952

    fstat
    Staff

    Hi there,

    Since you recently unmapped that domain from your other account it isn’t available right away for use on another site. However, if you purchase the plan you want we can manually map that domain for you.

    If you have any other questions, just let me know and I’ll be happy to help.

    #3310878

    firstteamx
    Member

    Hi WordPress Team,

    Looks like I have a similar issue. I bought the Personal plan and then cancelled it in couple of hours. I got the refund also, so a big Thank you :)

    However, the domain I want is now locked with wordpress. I thought I can cancel with in 48 hrs. Can you help release the domain?

    Thanks,
    Rajeev

    #3310940

    kokkieh
    Staff

    @firstteamx,

    Please don’t post into threads created by other users.

    You can open your own support request at https://wordpress.com/help/contact, and include details on the domain you need help with and someone will respond to you there.

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