I want to stop processing

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  • #729579

    chihexie
    Member

    “We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.”
    after I tried to import a big file which was exported from another wordpress blog, the page of “import” remained as above for about several hours.
    I can not import again now.And I do not want to wait for a whole day(much more, it seems that there will be no “reply”.I think it just failed and got stuck.)
    Could someone can help me stop the processing?
    Thank you~

    The blog I need help with is sikuxkh.wordpress.com.

    #729685

    Since the contact form is closed over the weekend, I’ll tag this thread for staff attention since they do check the forums. Hopefully they can get things straightened out for you shortly.

    #729754

    macmanx
    Staff

    I have reset your importer.

    Please feel free to try again.

    #729763

    thomasagrant
    Member

    I have this same problem on two of my blogs. How do I get someone to reset the importers?

    #729765

    thomasagrant
    Member

    By the way, it’s now three of my blogs (of 8). And I waited for a week and nothing changed. Last time I recreated the blogs individually.

    #729766

    raincoaster
    Member

    It’s probably best NOT to do this on the weekend, as Support tends to be closed. If staff don’t happen to see it in this thread, you can contact them on Monday via your Dashboard Help button.

    #729770

    It happened the same with my blog (moleculasinestables.wordpress.com): I begun an import process from my other blog -also hosted on WordPress- that has been “processing” during a whole week… and still is.

    I also would like my import process to be reset.

    Thanks a lot,

    #729813

    chihexie
    Member

    Thank you!
    But when I tried to import a file again, I have the same problem again….
    May I know if there is any way to solve the problem myself?
    By the way,I think the problem is caused by large articles,because this time the file I tried to import only have two articles.

    #729940

    thomasagrant
    Member

    My problem seems to be random, and not caused by the files. For a research project, I have eight nearly identical blogs. I create one then import to the others. Most of them work fine, but three are now stuck “processing.” And there’s no difference in the imported files.I’ll try help on Monday morning.

    #730117

    shythom
    Member

    i’m having the same problem. i contacted wp staff and they reset it for me AND asked me to email them the WP export file. i did as i was told but a week later and no response nor has the status of my import changed.

    i’m wondering if it’s a bigger bug then they realized and they are trying to figure out the issue.

    there were 37 posts i was trying to import. i don’t know if that is big or not – i didn’t think it was.

    funny thing was that when i did the import from another site, it worked fine.

    just doesn’t seem to work from wp to wp which is ironic.

    #730127

    restreitinho
    Member

    I’m having the same problem. Can someone reset my importer or solve the situation, please?

    #730128

    timethief
    Member

    @restreitinho
    I have tagged this thread for Staff attention. If you are not referring to the blog linked to your username then post an active link to the blog in question starting with http://

    #730129

    restreitinho
    Member

    It’s the blog within the domain http://restreitinho.com/, the proper link where I’m trying to import all my previous data is http://restreitinho.com/blog/.

    Thanks for the help.

    #730130

    timethief
    Member

    You’re welcome and thanks for the additional information for Staff. Please be patient while waiting for them to reply to you.

    #730131

    macmanx
    Staff

    restreitinho, your blog is a self-hosted WordPress.org blog, which we really can’t help with.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities.

    WordPress.org has complete support and documentation sites for self-hosted/installed versions of WordPress via their Codex and Support Forums.

    #730132

    restreitinho
    Member

    Thanks for the clarification, macmanx. I’m a newbie around here, so these kinds of distinctions are still new to me. Reading and learning about it, and thanks for the help as well.

    #730135

    Hi, I couldn’t fix my problem yet. I also tried to import all the content from one of my blogs (aquihueleaazufre.wordpress.com) to another one (moleculasinestables.wordpress.com); and the status is still “processing”.

    I would like that import process to be reset, and I wonder if you could begin a new (and hopefully a succesful) one: I tried it too many times, following the WordPress instructions, but I always find the same problem.

    Thanks a lot,

    #730136

    macmanx
    Staff

    How long does it remains as “processing?”

    #730137

    A couple of weeks, since the last time I checked it. I almost gave up on it.

    #730138

    macmanx
    Staff

    I have reset your importer. Please feel free to try again and let us know how it goes after 24 hours.

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