I was charged multiple times

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    Posts
  • #1196300

    I was trying to register a domain name and when I clicked “submit,” the site was undergoing server maintenance. My card has been charged multiple times and I’m not sure if the transaction even went through.

    The blog I need help with is alexamcclanahan.wordpress.com.

    #1196392

    auxclass
    Member

    I flagged this for the staff to help

    Look in

    Dashboard >> Store >> My Upgrades >> for active upgrades
    Dashboard >> Store >> Billing History >> history

    #1196394

    timethief
    Member

    Volunteers can’t help with financial issues. If you wish to contact Staff about the charges you see on your statement here > Store > Billing History, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

    #1196541

    macmanx
    Staff

    We show no transaction records under this account.

    Were these purchases made under your alexamcclanahan account, and did you receive any receipts from us?

    #1196608

    There is no receipt showing up on my account but my bank statement shows I was charged 3 times. Could someone from WordPress please contact me as soon as reasonably possible? I submitted a request for support and have not received any response. Thanks.

    #1196609

    I called my bank and they will take care of the 2 duplicate charges. However, I would like the initial charge refunded as I am within the window of 2 business days. I have left a message at 877-273-3049. I will file another claim with my bank if I do not receive a response. Thanks.

    #1196610

    timethief
    Member

    I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

    #1196611

    Thank you!

    #1196613

    macmanx
    Staff

    I have sent an email to the address on your account requesting further details.

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