I'd like to cancel my WP Pro package and ask for a refund.

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  • #1346926

    lizqiao89
    Member

    Dissatisfied with the service and find no need for it, please help me obtain a refund for WP Pro. I was charged $99 for this. Thank you

    The blog I need help with is americangnh.com.

    #1347133

    timethief
    Member

    This site is not being hosted by WordPress.com http://www.americangnh.com/ and we do not provide support for it here not can you purchase an upgrade for it form WordPress.com

    What is the URL of the free hosted WordPress.com blog you are referring to purchasing a premium upgrade for please?

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    Provided you are logged in under the same username account that purchased the upgrade, you can request a refund yourself directly from the Store section of your Dashboard
    http://en.support.wordpress.com/upgrades/#refunds

    Note: It takes from 1 – 2 weeks for the refund to be received.

    #1347188

    csonnek
    Staff

    @lizqiao89: you purchased the WordPress Premium upgrade in October 2012, which is well outside our refund window.

    I have disabled auto-renew for the Premium upgrade on “lizqiaoblog.wordpress.com.” Please note that if you want to continue using the domain mapping for the domain lizmeiguo.com, you will need to renew that separately in September 2013 for $13.

    I hope that clarifies things! Let me know if you have any questions.

    #1347265

    lizqiao89
    Member

    Please delete this topic chain. Thank you.

    #1347266

    timethief
    Member

    I’m sorry but that’s not possible as there is no valid security or personal safety concern.

    Always be aware that you are posting to a public forum, and that forum topics may only be deleted if they represent a valid security or personal safety concern. https://en.forums.wordpress.com/topic/wordpresscom-forums-code-of-conduct?replies=1

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