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  1. After 24 hours, it still shows the following sentence.

    "We are processing your import now and we'll send an email when you are all done. If we do in 24 hours, please contact support and we all settled."

    Who can help me?

    The blog I need help with is

  2. Staff can. I'll tag this thread for their assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  3. thank you so much!

  4. Hello,

    I have removed the import. Please try to import your site again and let us know if you have any more problems. Thanks.

  5. Hello,

    I have tried again, it was successful at the beginning. But, after importing 2 files, it failed again, the same problem appeared that I cannot import anymore. Please help. Thanks!

  6. Hello yin25492,

    As you are still having problems I have contacting you in private requesting your import file.

  7. I can't even find import in tools. Just press it and verifications. Help!

  8. @cheerfulmonk,

    I have looked into your account and you have the correct permission to import a blog. If you please provide me with more details about what you are having trouble with I may be able to make a suggestion.

    You will also find our documentation on imports here:

  9. How can I send you a screenshot? I know how to import in my blogs, but I don't get the import option at

  10. @cheerfulmonk,

    Can you verify which site you are having trouble importing to? You may upload a screenshot to your Media Library and We'll take a look. Thanks.

  11. I have uploaded a screenshot to my media library. Thanks.

  12. Hello cheerfulmonk,

    Thanks so much that helps a ton. You are viewing the menu in collapsed mode. If you click the arrow I've highlighted in the screenshot in this link you will be able to see the expand icon:

    Another option is if you hover over the tools icon, don't click, you will see a menu pop out with more options.

    If you don't see these things please check out documentation on Browser Issues.

    Hope this helps

  13. Thank you! It works.

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