Import from Xanga stuck after 3 days

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    Posts
  • #1536131

    meggothered
    Member

    I am importing several files, and the import has gotten “stuck” several times since I began and has needed to be reset. I last logged in about three days ago, started an upload, and it still will not let me go on to the next import. It still believes it’s processing the last one.

    The blog I need help with is meggothered.wordpress.com.

    #1536215

    auxclass
    Member

    flagged for the staff to help

    #1536391

    jackiedana
    Member

    I have manually reset your Xanga import for you. You should now be able to continue importing your files.

    For further instructions on how to do a Xanga import, please see:
    http://en.support.wordpress.com/import/import-from-xanga/

    Note that you must open the .zip export folder you get from Xanga and import ALL of the files included in the .zip folder individually.

    #1536481

    lizkong
    Member

    Hello, I have the same problems here. I just downloaded xml files from Xanga, which I got 10 files here. But I only able to import one file, what should I do for the rest? Please help!

    #1536482

    jackiedana
    Member

    @lizkong, I don’t see any imports that need to be reset, and there is content on your blog. Are you still having difficulty with your import?

    #1536483

    lizkong
    Member

    Hello Jackie!
    Yes, there’s not problem with my content on my blog. I just wonder if I can import all my 10 xml files from xanga to wordpress. Is that possible? I find difficult to import one by one, and need to wait for the reply from wordpress then I only can import another one. I am like only can import one xml files each day :s

    #1536484

    jackiedana
    Member

    The way Xanga creates their export, it gets broken up into a number of different files, and you’ll have to import each one separately. You shouldn’t need to wait to get an email from us – as soon as one is done, your importer window will allow for another one. In most cases this happens within 5-10 minutes.

    #1536485

    lizkong
    Member

    Thanks for your helping Jackie!
    But it’s not within 5-10 mins, I just refresh every 5 mins, I only can upload another one like few hours later. Too sad! :(

    #1536487

    lizkong
    Member

    Hello Jackie!
    I imported one xml files yesterday at 11am morning (Malaysia time), and now (9am), I still couldn’t import another xml file. Please help!
    It still states that :
    _______________
    Import Xanga
    Processing…

    We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.
    ________________-
    Tell me what happen

    #1536489

    lizkong
    Member

    @jackiedana
    Please look for my blog and help me! It’s been 48 hours, I can’t import the new files! What’s happening? I stucked at my 5th files, what can I do for the following files?

    #1536490

    jackiedana
    Member

    Apologies for the delay. I have reset your importer for you.

    #1536491

    lizkong
    Member

    @jackie!
    Finally, thanks for your reply.
    However, it’s still stuck at the same page.
    _____________
    Import Xanga
    Processing…

    We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.
    ______________
    I have no idea what’s the problem :(

    #1536492

    jackiedana
    Member

    I do not see any current import processes running. Please try clearing your browser cache and trying your import again.

    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    #1536493

    lizkong
    Member

    @jackie
    I feel blessed that you’re such a helpful person.
    I tried all the ways that provided by the link you gave me.
    I cleared all the cache and cookies, I update all the things in my computer, I reset my firefox. It still doesn’t work.
    I wonder what’s the problem.
    Any other way?
    Now I really feel that’s not a problem at all to import one file each day, I just don’t want stuck at this way.

    #1536494

    lizkong
    Member

    For your information, I was trying to log in with Firefox in my laptop, and Safari at Mac. Both not allow me import the new file which still showing the same message like I told you before. :((

    #1536495

    jackiedana
    Member

    @lizkong, sorry about that. Please try your import again.

    #1536496

    lizkong
    Member

    @jackie
    Thank you! Thank you! Finally, I can import the next file now! :)
    You’re so helpful!!!!

    #1536497

    jackiedana
    Member

    I’m glad to hear it’s working now. Please let me know if it happens again.

    #1536498

    lizkong
    Member

    @jackie
    Hello Jackie! It really happens again. It’s still previewing the message below after I import the next file yesterday :
    ___________________
    Import Xanga
    Processing…

    We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.
    ________________________
    Please help.
    I really don’t want to bring you troubles! So sorry about that.

    #1536499

    jackiedana
    Member

    @lizkong No worries, I’ve reset your importer again. Most of the time imports work fine, but every so often we run into this. I’m sorry for the inconvenience. How many more files do you need to import?

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