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Inserting and Processing Video

  1. Hey folks,

    Anybody else having issues processing and inserting video right now? First time I've run into it, but have been waiting for half an hour for a 15 second clip to also won't allow me to insert the video in my blog.


    The blog I need help with is

  2. jeannettavivere

    me too ! I think it's been over an hour for me.

  3. Its now almost 2 hours and both short mpeg clips are still "being processed"

  4. jeannettavivere

    just checked again it's still saying being processed, my video is kinda large but other ones I've loaded that size didn't take this long.

  5. Tried reloading the same video and its still not processing....

  6. Deatails! deatails please folks. Nothing happens until you each state your specifics.

    Which videos - from where? What are the URLs for them?
    Have you checked the site you are getting the videos from to make sure the sites aren't down before posting here for help?

  7. Sorry about the typo above "Details" is what I meant to type.

  8. I am uploading videos that I personally shoot. Therefore, they are mpeg files from my own computer. Once I upload, either the prompt allows me to click "insert video" and places the name on the blog (but not the proper code) or there is no button indicating "insert video" at all. When I check the clips in my Media section, they are there in name but are still "processing" and will not allow me to insert them into my blog.

    Basically, it doesn't seem that my videos are being taken in by Videopress and being properly uploaded. (you will see that it has been fine until today as many of my clips will be present)

  9. scoreottawa, I checked your three most recent uploads, and our system seems to think that they aren't video files.

    To be honest, I can't seem to get any of the files to open my own computer either, which suggests that you might be using a proprietary codec. Do you have any other way to save or export the video files, like maybe a "web safe" or "compatibility" mode?

    jeannettavivere, it looks like you've already deleted the video file that you uploaded, but I'd expect that it's probably the same issue.

  10. I'm having exactly the same problem as scoreottawa. I've uploaded three videos all in wmv format. I can redownload the files and they run perfectly, but they never finish processing and I don't get a proper embed code - just the filename.

  11. jeannettavivere

    mine are videos I made myself too, all the other videos I made the same way I I uploaded with no problem,

    it says your video will be ready in 10 minutes, than I saw 5 than it said a couple of more minutes and that part didn't end same as geoff here you don't get an option to insert it into your post, it just shows what you named the video.

    Mac should I try one today so you see the file?
    thanks for your help

  12. Hi macmanx,

    I haven't changed the codec I've been using from day one so I'm not sure if that's the problem. I have uploaded these files without any issue since September on a daily basis so unless something has changed with Videopress, I don't think the issue is with my files. I am able to open and watch them on my computer without any problem using Quicktime and Windows Media player.

    I have uploaded multiple files over the course of the past day, in various formats, and none have "processed." Since I'm not the only one experiencing this problem, I'm guessing its an ingest problem with the Videopress software.


  13. To further the conversation,

    Odds are you can't open my video files because they have not been uploaded properly by the software...

  14. We've just made some upgrades to how the videos are processed. I'm taking a closer look at your latest video uploads to see what I can find out about this problem. We'll let you know as soon as we have any updates for you on this issue.

  15. Perfect...thanks so much.

  16. jeannettavivere

    I uploaded the one that wouldn't finish processing yesterday and it's save in DRAFTS named New York Test Video if that will help any?


  17. I just uploaded another small mpg file as a test.....unfortunately, same result.

  18. The system is reporting back "error_not_video" for your video files. That will happen if our system cannot find the video track within the video file you have uploaded for some reason. I'm waiting to get a little more help from our video developer (probably after the holiday break), but in the mean time I'm continuing to try to record and report details about these files.

    If there's any chance you can try re-saving the files in another format like macmanx suggested, that could be a temporary workaround solution for you. Videos saved with settings for H.264 video and AAC audio lossy compression codecs will get the best results. Re-saving in any mode that says "web-optimized" or "web" should also work well.

    It would also help to know if there are additional users experiencing this problem who have not already posted in this thread.

  19. Thanks for looking into it.

    I'm a little confused as to why, after 4 months, the processor can no longer read the video in my mpg files. I'm assuming it must be the upgrades, but when I purchased Videopress, it clearly stated that mpg files were fine.

    As for resaving, what would be the optimal format? I see you have indicated the specs above but am just looking for the format/codec itself. My video editor provides me with many, however, I have tried a couple of them already (wmv, xmf, etc...) with the same result.

    Since the 3 users that have posted are using 3 different formats, I'm starting to think its Videopress itself.

  20. Could just be a problem with how these particular mpg files were created.

    The optimal format would be an mp4 file with H.264 video and AAC audio.

    There are quite a few different combinations of codecs that can happen inside videos. :) VideoPress has been tested with all the major video formats we support. This thread mentions two formats (mpg and wmv) but you have to keep in mind the format is not the only factor, the codecs and how the videos are saved play a role too.

  21. I understand all of this but let me reiterate.

    I purchased Videopress in September and have been uploading .mpg files from my Edius video editor for 4 months without issue. I have been following the same steps everytime, exporting from my video editor to my computer, than uploading into wordpress and posting in my blog.

    Something happened between December 28th and December 29th where my videos could not be properly uploaded by Videopress. I have not changed anything in my routine and have not messed with any of my settings. Hence, my confusion.

    Is Videopress working for others? There have been a couple that have experienced the same issues as me but are there are other users that have had no issues uploading?


  22. Okay, I exported my videos at the H.264 Video/AAC audio setting you suggested and it worked so it must be an issue with the formats that I've tried already. I'll continue to export in the working format but would like to know if the .mpg format can no longer be used.


  23. I had the same problem with WMVs that I uploaded Tuesday, 12/28, and today. In both cases the uploads proceeded normally, but when I tried to embed them there was no shortcode or "Insert into post" button displayed. In the first instance, the video was said to still be processing the following day. I echo scoreottawa's experience in that I created these files using the same procedure I've been using for more than a year.
    Both times I converted the files to AVI and was able to upload and embed successfully. I would suggest this as a work-around. The unsuccessful WMV from today is still there ( but I've deleted those from 12/28.

  24. Just want to add that in at least one instance I do recall catching a glimpse of the shortcode on the screen immediately after the upload completed. But it was not showing when I attempted to insert the video into a post, nor was it available when I looked at the file later via the library. I'm assuming that having the shortcodes would not have done me any good, since all of these WMVs seemed to get stuck in processing limbo.
    Thanks and happy new year!

  25. I have uploaded a video almost 3 hrs back but still its displaying "This video is being processed - It will be ready in about a couple of minutes" . I don't know <u>"Couple of minutes"</u> means how long !!! I am uploading and wmv file, I can download the file from my site and can see it perfectly, still why still processing ?
    Any help .

  26. It looks like our system isn't recognizing the files as actual videos, which typically usually means that you're using a proprietary codec, but our system should actually be able to decode these files.

    We're looking in to it. For now, does your software have another way to encode these files, like possibly a "web safe" or "compatibility" mode?

    We apologize for the inconvenience.

  27. Hi,
    As Of now I am sharing the video with some other source, But I will looking forward a quick resolution from your side to use VideoPress, other wise there is no use of VideoPress upgrades for me .
    Thanks !

  28. Cross posted from the other thread on this issue.

    This is just a suggestion. Perhaps the time has come for all of those posting to this thread to create support tickets containing all their details and use the contact link to send them to Staff. Posting here does not expedite getting Staff attention, and IMHO placing all your details in a support ticket may be a better way to go. >

  29. We made some major updates to the VideoPress system that actually expanded our acceptable codecs and formats. Unfortunately, there appear to have been some casualties along the way and we're still working on fixing it without losing everything that we added.

    As timethief mentioned above, please contact us directly at so that we can keep better track of your individual cases.

  30. saintbenedictmedia

    I have been trying to load an AVI file for more than 6 hours. I tried re-loading it and the same thing happens. It just it needs some more minutes to process.

    And, just tonight, I bought an upgrade for $50.00. My payment was processed promptly - I wish my videos would process as promptly

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