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Internal Domain Error - URGENT

  1. Hi There,

    I just received an email stating the following:

    thornesnow.com is about to be automatically renewed on September 19, 2017.

    You will be charged $26.00 for this renewal in 6 days, on September 19, 2017.

    You don't have to do anything — this is just a reminder.

    If you don't want to renew, you can cancel this subscription at Me > Manage Purchases in your WordPress.com account.

    For a limited time, you can upgrade to WordPress.com Premium for only $89.00.

    Upgrade Now

    If you have any problems or questions, please do not hesitate to contact Support.

    This charge will appear on your statement as WPCHRG.COM.

    I am very confused about this. I transferred my domain to BlueHost a little while ago and after getting in contact with them about this, they are also confused as to why I am getting this email from WordPress. They recommended that I try and remove the domain from WordPress but upon doing so, it says "Unable to delete because of internal error". BlueHost is certain that the domain has been transferred to them but on WordPress.com, it does not say it has. I am guessing there is some trouble on your end. I tried to get in contact with you via email, but I see that you are on limited support until the 18th, by which time I would have been charged for the renewal of a domain that WordPress no longer manages. Could I please have help with this? Side-note, my website is run through WordPress.org now.

    The blog I need help with is thornesnow.com.

  2. To save you time we can try to determine relevant details such as which upgrade, which site URL and which username account is this about.

    How many username accounts and sites do you have? Maybe you failed to cancel one and disable auto renew.

    Canceling and Refunding Purchases
    https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

    You can view all transactions made with WordPress.com, including payments and refunds, in your Billing History. https://en.support.wordpress.com/billing-history/

    Canceling and refunding purchases
    There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes 7 - 10 business days and depending where you live from 1 - 2 weeks for the refund to be received after canceling an upgrade and requesting one.

    Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It's important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

    Have you tried using this resource?
    To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

    Please subscribe to this thread so you are notified when Staff respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  3. I have two accounts; thornesnow.wordpress.com & thornesnow.com. This problem is in regards to thornesnow.wordpress.com, and the domain 'thornesnow.com' that is associated with it (which has been transferred to BlueHost, but for some reason isn't showing that it has).

    The other account thornesnow.com, is my blog itself which is run on WordPress.org. I can't manage a lot on it, I can just see my stats for the blog.

    I can't cancel the upcoming payment because whenever I do, it says there is an "internal error".

  4. Also, in regards to your other suggestions, WordPress has made it clear that this renewal charge is for the domain itself. Thank you for the other resources but because the payment hasn't gone through yet, I can't actually use them. I was just hoping to stop the payment before it happens because WordPress doesn't actually manage the domain anymore.

  5. Hi there,

    Your domain was transferred, but it looks like the upgrades never got removed from your account. I've fixed that now, so you will no longer see a domain on your WordPress.com account, and you won't be charged for a renewal.

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