Invalid credit card number

  • Author
    Posts
  • #3045489

    promotegames
    Member

    Why am i getting this error message??
    Please have a look into this issue, i have tried to checkout using 3-4 cards.

    The blog I need help with is gamepromotionorg.wordpress.com.

    #3045569

    Hello,

    This is a public forums aimed at users helping other WordPress.com users with general questions related to WordPress, as a product.

    Since your question deals with billing information, you will have to take this up with the WordPress.com support team. They are available round the clock on the WordPress.com customer support page. I suggest you reach out to them to clear your billing issues.

    I hope this helps. Feel free to get back if you have questions.

    #3045571

    promotegames
    Member

    Hi thank you, i asked it in from the like you gave. I hope they’ll solve the issue soon

    #3045576

    Sorry about the confusion earlier. You can use the “Get help” button available on [this page to reach out to the WordPress.com Happiness Engineers](https://en.support.wordpress.com/) for help.

    Ideally only community support is available for free WordPress.com users. But, given the nature of the issue, only the WordPress.com Happiness Engineers will be able to help you through the billing questions and I suggest you use the “Get help” button available on this new link.

    Thanks.

    #3045581

    promotegames
    Member

    Hi, thank you again!

    Get Help buttom takes me to the same page like the previous link. The question will get posted in Forums again.

    I want to upgrade my account to Premium but i am getting these error messages i don’t know why. The error message doesn’t even tell what exactly the problem is. It says invalid card number when the card number is valid. And then it says transaction declined when i use a different debit card.

    #3045584

    No problem. Happy to help.

    Are you sure you are logged in into your WordPress.com account when you click that link? When you click on that, it should take you to a page where you can ask the WordPress.com experts for their help. If they are not able to help you through the billing issues, they will route you to the WordPress.com Happiness Engineers who will be able to look at it.

    I hope this helps. Feel free to get back if you have questions.

    #3045587

    promotegames
    Member

    Hi!

    Yes, i am logged in. After clicking on the link i clicked on Get Help button and it took me to https://wordpress.com/help/contact this link.

    #3045588

    Does that help you? Are you able to reach the WordPress.com experts or the WordPress.com Happiness Engineers on that page?

    #3045589

    promotegames
    Member

    Hi!

    No help yet. :(

    It shows ‘post this question to Forums’ option below ‘Subject’ and ‘What are you trying to do?’ tab. It clears that the question will get posted in the Forums again.

    Also there’s ” Post a new question in our public forums, where it may be answered by helpful community members, by submitting the form below. Please do not provide financial or contact information when submitting this form. ” written in the top of the page from above link i posted.

    #3045593

    Hi –

    Please try clearing your browser cache and cookies. Here are the instructions to do that:
    https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

    You can also upgrade using PayPal.

    #3045668

    promotegames
    Member

    Hi!

    Okay i’ll clear the browser cache and will let you if it solves the issue.

    Could you please tell me how i can upgrade using PayPal?
    Because i can’t see PayPal option anywhere in my account.

    #3045701

    promotegames
    Member

    Hi!

    I did what you said but it didn’t work.

    Also, i changed the card and now it says ‘The transaction was declined. Please try another card. ‘

    Isn’t there any other way i can make the payment??
    Also, how to upgrade via PayPal. I do have a PayPal account but with different email ID.

    #3045707

    promotegames
    Member

    Hi!

    I tried another card and now it says ”The transaction was declined. Please contact support quoting error AXLZNE. ”

    What’s going on, can you guys help me??

    I hope to hear from you soon as i have been wasting my time a lot on this issue. If you can’t solve this just tell me i’ll delete the account and will go to some better website. :/

    #3045708

    promotegames
    Member

    There’s a new message now ”Purchases are currently disabled. Please contact us to re-enable purchases. ”

    #3045734

    promotegames
    Member

    Any solution yet????

    #3045735

    justjennifer
    Moderator

    Sorry about the frustration. Sometimes trying too many times to purchase and/or cancel an upgrade can trigger disabling purchases. I’ve tagged this thread for Staff help.

    #3045737

    promotegames
    Member

    And how many hours will the STAFF take to respond???

    I need to make this website ready to publish ASAP!!

    #3045751

    fstat
    Staff

    Hi there,

    I’m sorry you had to experience this.

    Since you have tried to use multiple cards to make your purchase our system have blocked the purchasing ability.

    This happens sometimes because the bank may block the transaction, even if your card works for other purchases. Please contact your bank to confirm that they are not blocking transactions from WordPress.com.

    We’re already working on re-enabling the purchases on your account and I’ll let you know as soon as it’s working again.

    If you have any other questions, just let me know and I’ll be happy to help.

    #3045753

    promotegames
    Member

    No, the bank is not blocking transactions from WordPress.

    ”Since you have tried to use multiple cards to make your purchase our system have blocked the purchasing ability.”

    I had to do this because i was getting errors that doesn’t tell what the problem exactly is.

    ” We’re already working on re-enabling the purchases on your account and I’ll let you know as soon as it’s working again.”

    ‘as soon as’ how many hours do you actually mean??
    Because you guys take hours to respond, so i guess i’ll to wait some more HOURS to see my problem solved, right??

    ”If you have any other questions, just let me know and I’ll be happy to help.”

    Yes, just tell me how many hours do i have to waste on this issue??

    #3045768

    fstat
    Staff

    I understand your frustration and I want you to know that our payments team is already working with our payments provider to solve this.

    I’ll keep you updated!

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