Invalid Payment – Mapping a domain I already own

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    Posts
  • #1878425

    gingergrrl
    Member

    I am trying to purchase domain mapping for a domain i have already purchased on dreamhost. I am attempting to use an AMEX card and have received the error several times.

    Thanks for the help!

    The blog I need help with is daniandjen.wordpress.com.

    #1878566

    timethief
    Member

    What is the error message you receive?
    Can your try another payment option?

    Below are the only accepted means of payment.
    http://en.support.wordpress.com/payment/

    WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

    If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country or pay in Bitcoin.

    In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

    The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

    More about echecks here:
    https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

    WordPress.com also accept Bitcoin for payment of certain upgrades http://en.support.wordpress.com/?s=bitcoin

    #1878591

    gingergrrl
    Member

    The message is invalid payment. I have tried an AMEX card and a VISA card and also Paypal – all the same invalid payment message. I am from Canada so the payment should be allowed. This has been occurring for 3 days now

    #1878592

    timethief
    Member

    Sorry I cannot help with that but I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1878610

    kardotim
    Member

    I’m sorry you’re encountering that problem. Can you please try clearing out your cache and cookies using the guide below?

    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    After that please try to purchase the upgrade once more at https://daniandjen.wordpress.com/wp-admin/admin.php?page=domains&action=search_form&intent=map

    #1878614

    gingergrrl
    Member

    Unfortunately, I tried this without success. Any other suggestions?

    Thanks

    #1878615

    kardotim
    Member

    What’s the address of the domain you are trying to map?

    #1878616

    gingergrrl
    Member

    Ladiesabroad.ca is the address I am trying to map from blog daniandjen.WordPress.com

    #1878617

    kardotim
    Member

    It seems that domain is still available for registration and therefore can’t be mapped.

    Please let us know if you need any further assistance!

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