Invite email

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    Posts
  • #3374412

    normdeplumet
    Member

    I get an email failed to send message when i try to invite followers
    Do the invittees have to have a wordpress id or is there something else i need to do?

    The blog I need help with is plumsofnorm.wordpress.com.

    #3374480

    kokkieh
    Staff

    Hi there,

    Someone just needs to have a valid email address.

    We have a limit on the number of people you can invite at once, and we also have a limit on the number of total invitations you can have open at any time, but it doesn’t look like you have any pending invitations at the moment for http://plumsofnorm.wordpress.com/

    It’s also possible the owner of the email address you’re trying to invite has blocked subscription emails from us. In that case you won’t be able to send them an invitation.

    Can you tell us the email you’re trying to invite? If it’s more than one, please type each email on its own line.

    #3374875

    normdeplumet
    Member

    (email redacted) the message is ├Ćnvitation failed to send”

    #3374914

    macmanx
    Staff

    I don’t see any history of activity for that email address here.

    What is the URL of the site you’re inviting them to?

    #3375422

    normdeplumet
    Member

    you probably see no activity for the email address because the invitation to it failed to send?
    the invite is to my website https://plumsofnorm.wordpress.com/home/
    Is there a way to wend you an image?

    #3375469

    supernovia
    Staff

    @normdeplumet sure, you can upload one at https://wordpress.com/media and then update us here.

    I see now that about 22 hours ago they were sent an invitation confirmation — were you able to get it to go through?

    #3375790

    normdeplumet
    Member

    there was no confirmation all i get is a failed to send message (uploaded)
    and there is nothing in the invites to show it was sent

    #3375807

    macmanx
    Staff

    Hm, I see the problem.

    That email address does not belong to a WordPress.com account, so you cannot invite them to the site as a WordPress.com user.

    #3375845

    normdeplumet
    Member

    I am confused
    I asked whether this was necessary and on Oct 1 was told it wasn’t
    If this is true; the message should say so!
    whilst I understand the need for wordpress users (editors, contributors) I don’t understand why this would apply to followers.
    Similarly the subscribe widget seems to accept the subscription and do nothing?
    And the send email as well?
    Surely if these widgets should have appropriate behaviour for the requestors status

    #3375854

    macmanx
    Staff

    The subscribe widget won’t work for this particular person because they have a number of pending subscriptions that were never activated via the confirmation email.

    They can delete or confirm those manually via https://subscribe.wordpress.com/ but to prevent abuse, we stop sending confirmation emails when an account has reached a certain number of unconfirmed subscriptions.

    #3375903

    normdeplumet
    Member

    this particular person doesn’t have a wordpress account so where are these pending subscriptions? where is this confirmation email?

    As there is an inconsistenct in the answers. Could you confirm whether people with no wordpress account can follow the blog or not?

    #3375967

    fstat
    Staff

    Hi there,

    They need to enter their email address on the page:

    https://subscribe.wordpress.com/

    Then, we’ll send them an email containing a link to their subscriptions. From there, they’ll be able to confirm or reject any pending subscriptions. After they do that you’ll be able to use the subscribe widget on your site.

    #3376222

    normdeplumet
    Member

    Does this have to be done for everyone who doesn’t have a wordpress account?

    That is I can’t email them the invitation because they have to subscribe to wordpress first.
    And if that is so why not include this subscription in the wordpress subscribe to post widget?

    I just wanted to use the email invite for followers. It seems so convoluted!

    #3376235

    normdeplumet
    Member

    I just tried this subscription invite for a test email:
    1. the invitation does not send (the that started this request)
    2. I went to the page advised and requested my subscriptions.
    3. I received the link to manage my subscriptions and opened it
    4. There are no pending subscriptions!

    It seems obvious that the intention of me sending out invitations to follow is that emails without a wordpress account receive an email that lets them subscribe. From then on they will be able to manage this subscription without having a wordpress account.
    The invite to follow function is failing to send the email, that initiates this process, and not setting a pending subscription for the email address.
    Can this be fixed please?

    #3376252

    macmanx
    Staff

    What email address did you test this time?

    #3376286

    normdeplumet
    Member

    mail.com
    further testing worked for gmail.com and me.com
    it would seem the issue is linked to email domains?
    and I just happened to pick some you don’t cater for properly

    #3376288

    macmanx
    Staff

    It is possible that some email providers may send the invite to spam. If it’s not in your inbox, I recommend checking there.

    #3376510

    normdeplumet
    Member

    You don’t weem to understand the problem
    Some invite follower emails are not being sent
    Wordpress is popping up the message that it failed to send the email
    The email is not going to these domains; if it was there would be no failure within WordPress

    Is it possible to get someone who understands how WordPress generates these emails look at why the pop-up is generated in these circumstances?

    #3376585

    fstat
    Staff

    Can you please let us know what those email addresses are so we can have a look?

    Please note that the email addresses will be redacted and be only visible to me and other staff members.

    #3376740

    normdeplumet
    Member

    I did another test and was able to send subscription invite that failed when logged into another network. This was ***.live.com
    I also had failure on ***mail.com
    This would explain why the failed invitation that I originally reported was able to subscribe from their end. (unfortunately she then became embroiled in her sites blocking policies to confuse matters).
    The difference being that I am on a satellite connection which has high latency.
    I would suggest that your subscription function is not correctly catering for latency and some email domains are not responding quickly enough. Also even those that do might not when there is more traffic?
    I am not sure why you can’t just send the email and record a status (sent/invited)?
    Recording the status would make administration possible, especially when bulk invitations are sent and your failure message doesn’t indicate which email failed.
    Anyway, I have experienced issues with other sites due to latency and they have fixed it.

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